Value-Based Care Coordinator - Overdose Prevention

About the Organization:

The San Francisco Department of Public Health is a safety net healthcare organization that serves low income and vulnerable populations. Since the pandemic, the SFDPH has continued its efforts to slow the spread of viruses, protect vulnerable individuals, and prevent the healthcare system in the city from being overwhelmed.

The San Francisco Department of Public Health (SFDPH) strives to achieve its mission of protecting the health and safety of all San Franciscans through the work of two Divisions - the San Francisco Health Network (SFHN) and Population Health and Prevention. The SF Health Network is the City's health system and has locations throughout the City including San Francisco General Hospital Medical Center, Laguna Honda Hospital and over 12 primary care clinics that provide care for 64,000 active patients, who are racially and ethnically diverse: approximately 39% Latino, 26% Asian, and 15% African American. SFHN patients are all publicly insured or uninsured, most are low -income and may experience low health literacy. The member will be interacting with patients and staff of many different socioeconomic and cultural backgrounds.

About the Position:

SFDPH's Value-Based Care Coordinator - Overdose Prevention NHC member will support quality improvement initiatives across primary, specialty and inpatient units. They will help with telephone outreach, data analysis, and develop standard work to help improve health outcomes.

The NHC member will specifically support vaccination efforts, preventative screening outreach, referral to resources, and health education. They will aid in improving cancer screening rates, improving chronic disease control, and improving child and flu immunization rates through direct telephone outreach to patients. In this position, the NHC member will directly support patients who are interested in treatment for OUD within primary care through navigation services, setting them up with resources, and troubleshooting barriers to accessing high-quality timely care.

• Team-Oriented
• Organized
• Community Engagement/Outreach Skills
• Able to communicate effectively with individuals of diverse backgrounds and identities.
• Compassionate

• Knowledge of AmeriCorps/National Health Corps requirements.
• Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

• The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
• The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

• The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
• Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

• Written and oral guides provide specific instructions for doing service.
• Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects.

• The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

The NHC Member:

• Is required to work on-site 2-3 times a week from 8:30am - 5:00pm.
• Will be serving approximately 40 hours per week in this position.

• No language other than English is required.
  • Spanish, Mandarin, and/or Cantonese are helpful.

• No other Criminal History Check Requirements beyond NHC Standard Checks.