Care Coordinator

Position Status

Open

Site

Central California

NHC Position Type

Care Coordinator

Position Summary

The member will serve community members and patients within the community by providing education on fostering healthy life choices and bringing balance between physical and mental health. The member will engage in outreach, assessments, and follow up to enroll them in community programs in order to increase patient engagement. Member will also facilitate activates and classes to promote health and wellness.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need, identifying patients who are at-risk to assess eligibility for various services

  • Offering and reviewing screenings or self-referrals, referring patients to other programs and community services

  • Tracking patients to confirm program enrollment and engagement

  • Providing follow-up and case management to deliver assistance and information

  • Implementing patient engagement strategies to improve outcomes

  • Developing and/or facilitating classes with other professionals

  • Maintaining professional boundaries and respecting patient confidentiality

  • Coordinating health and wellness activities including classes and groups

  • Educating patients on medical interventions and prevention

  • Attending and participating in community or host site events

  • Creating social media content to promote the programs, updating documentation to assess program adoption and progress

  • Collaborating with supervisors and other leadership, implement strategies to recruit clients to attend health and wellness classes

  • Maintaining, assembling, and distributing materials and supplies

  • Participating in meetings and conferences conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare field
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Experience in interviewing or peer counseling
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements. Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

Written and oral guides provide specific instructions for doing service. Most instructions are easily memorized and require little interpretation. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Member must use considerable judgment in adapting current or developing new guidance.

Complexity

Member has to develop, analyze, or evaluate information before the service position can progress. In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques. The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff. Member’s service position impacts on the adequacy  of research conclusions. The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The service position product or service affects the design or operation of systems, programs, or equipment. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Community Organizations

Purpose of Contacts

To give or exchange information

Special Considerations

Unusual physical demands involving climbing, lifting, stooping, and reaching, etc. Unusual service hours, involving evenings, weekends, or long shifts. Language proficiency.