Care Coordinator

Position Status

Open

Site

Chicago

NHC Position Type

Care Coordinator

Position Summary

The NHC Chicago AmeriCorps member's service will directly impact uninsured school age children and their families in the City of Chicago and neighboring suburbs. Through data capture, analysis and use of Social determinants of Health screening tool, the member will:  Determine common diagnosis codes used to target services; provide follow up on referrals for additional clinical services and appropriate referrals to community based social services and supplemental programs such as Medicaid and SNAP; review existing food insecurity programs currently in use across all platforms of the School Health Program. 

Major Duties and Responsibilities

  • Referring patients to other programs and community services tracking
  • Providing follow-up and case management to deliver assistance and information
  • Maintaining professional boundaries and respecting patient confidentiality
  • Attending and participating in community or host site events
  • Participating in meetings and conferences
  • Conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

We are a mobile clinic, and our AmeriCorps member will be connecting with families identified as needing referrals for services such as dental, PCP (Primary Care Provider), food, housing, vision services, clothing, and behavioral health. We have a database of Social Service Agencies the member can access as well as translation. Flexibility, empathy, and the ability to connect with families who might have different lived experiences is a must.

Multi-tasker; ability to balance Detail-oriented; Comfortable speaking with patient populations, individually or in groups; Interested in health and wellness promotion; Experience in healthcare field; Experience interacting with patient populations; Team-oriented; Positive attitude; Patient and calm; Good verbal and written communication skills; Proficient computer and data entry skills (e.g., Microsoft suite); Familiarity with patient populations; Instills trust easily; Creative problem solving; Resilience; Open-minded; Kind; and friendly.

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements; Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues. Supervision will be with a Master's trained Social Worker, and the supervisor looks forward to a close working relationship and growing together with the member.

Review

The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Our current member is a self starter who meets with the supervisor weekly and other times as needed. The lines of communication are open and the member and supervisor are available for check-ins any time.

Guidelines

Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Referrals are made by the physicians and nurse practitioners seeing the students. The AmeriCorps member follows up with the family to offer services in the appropriate zip code, language and comfort of the family.

Complexity

The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. Each family is unique and once contacted, may have needs the student did not tell the provider. The ability to communicate and connect important.

Purpose and Impact of Service Position Assignments

The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information

Special Considerations

Health screening or service required; Criminal history check requirements beyond those required by National Health Corps.

Criminal History Check Requirements Beyond NHC Standard Checks

Member will need to pass the background check an drug screening by Advocate Children's Hospital and show proof of vacccines.