NHC Position Type
This position will increase efforts for outreach and engagement. The Community Engagement Team is a small team of 2 responsible for supporting Erie’s patients and communities across the Chicagoland area and Northern suburbs. This position is instrumental in expanding Erie’s efforts towards creating meaningful relationships and forming lasting connections with employees, patients, supporters, and community partners, including vulnerable populations needing access to services and resources.
Major Duties and Responsibilities
Providing outreach to agencies to build awareness; Creating and developing communications related to outreach campaigns; Obtaining feedback to improve on communication materials; Developing and providing health education for the community; Providing outreach to stakeholders to identify issues; Gathering data on critical issues impacting the community; Planning, scheduling, and convening workgroups between organizations; Planning, scheduling, and coordinating listening sessions; Reaching out to community serving organizations to create education groups; Providing health education to at-risk populations; Attending trainings and/or community events; Identifying new sites to provide resources and materials; Teaching classes/workshops in-person and remote on health; Providing outreach in the community to promote services; Linking clients from community organizations to services; Developing and conducting needs assessment through focus groups; Assessing and reporting on existing services in the target area; Networking with the community; Doing educational presentations; Coordinating with outside facilities, faith-based organizations, social services agencies, private medical practices, etc.; Developing educational materials.
Characteristics of an Ideal Candidate
Outgoing; Patient; Good with patient populations; Open-minded; Non-judgmental; Compassionate; Approachable; Excellent communicator; Experience with public speaking; Experience with communities/agencies; Good with diverse personalities; Good interpersonal skills; Ability to provide training; Multi-tasker; ability to balance; Interest in health, social justice, and policy issues; Energetic; Team player; Commitment to social justice; Community-organizing experience; Works well with others; Good listener; Thinks creatively; Desires to empower community; Speaks language(s) spoken by patient populations; Confident; Able to build relationships with experts; Ability to work in fast-paced environment; Organized; sound organizational skills; Good customer service skills; Good telephone skills; Proficient computer and data entry skills (e.g., Microsoft suite); Passion for health topics.
Knowledge Required for the Position
Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Written and oral guides provide specific instructions for doing service. Most instructions are easily memorized and require little interpretation. Member must use considerable judgment in adapting current or developing new guidance.
The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. The Member must develop new techniques, methods, or approaches to complete service position assignments.
Purpose and Impact of Service Position Assignments
The Member’s service output is necessary in order to facilitate the service of other staff. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
Nature of Contacts
Purpose of Contacts
To give or exchange information
Unusual service hours, involving evenings, weekends, or long shifts; Significant travel (more than 25%); Health screening or service required.