Outreach Coordinator, Children's Health Resource Center

Position Status

Open

Site

Chicago

NHC Position Type

Care Coordinator

Position Summary

The AmeriCorps member will impact patients and families served by Advocate Children’s Hospital with a focus on underserved communities in the lowest Illinois Life Expectancy (ILE) zip codes in our service areas. The member will serve in the Children's Health Resource Centers (CHRC) at Advocate Children's Hospital (ACH) in Park Ridge and Oak Lawn. These resource centers provide easy access to reliable health information and community resources to ACH patients, team members and the surrounding communities. The centers collaborate with interdisciplinary departments and community-based agencies to address health information needs of patients and families particularly in underserved communities. The member would have the opportunity to:

  • develop and implement plans to integrate CHRC services into the ACH environment and underserved communities,
  • educate families (including care givers, adolescents, and children) how to find and access reliable health information and resources,
  • refer families to appropriate community resources using NowPow, our community service referral tool,
  • provide early literacy resources to families with young children,
  • plan community events in ILE zip codes in collaboration with community-based agencies (e.g., public libraries, school districts, faith-based organizations), and
  • track impact and utilization of services provided.
  • An AmeriCorps member will support us in developing additional programming as identified.

Major Duties and Responsibilities

Referring patients to other programs and community services tracking; Providing follow-up and case management to deliver assistance and information; Maintaining professional boundaries and respecting patient confidentiality; Attending and participating in community or host site events; Participating in meetings and conferences; Conducting program quality improvement and data analysis.

Characteristics of an Ideal Candidate

Multi-tasker; ability to balance; Detail-oriented; Comfortable speaking with patient populations, individually or in groups; Interested in health and wellness promotion; Experience in healthcare field; Experience interacting with patient populations; Team-oriented; Positive attitude; Patient and calm; Good verbal and written communication skills; Proficient computer and data entry skills (e.g., Microsoft suite); Familiarity with patient populations; Instills trust easily; Creative problem solving; Resilience; Open-minded; Kind and friendly.

We are a mobile clinic, and our Americorps member will be connecting with families identified as needing referrals for services such as dental, PCP, food, housing, vision services, clothing, and behavioral health. We have a database of Social Service Agencies the member can access as well as translation. Flexibility, empathy, and the ability to connect with families who might have different lived experiences is a must.

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements; Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues. Supervision will be with a Master's trained Social Worker, and the supervisor looks forward to a close working relationship and growing together with the member.

Review

The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Our current member is a self starter who meets with the supervisor weekly and other times as needed. The lines of communication are open and the member and supervisor are available for check-ins any time.

Guidelines

Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Referrals are made by the physicians and nurse practitioners seeing the students. The AmeriCorps member follows up with the family to offer services in the appropriate zip code, language and comfort of the family.

Complexity

The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. Each family is unique and once contacted, may have needs the student did not tell the provider. The ability to communicate and connect important.

Purpose and Impact of Service Position Assignments

The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information

Special Considerations

Health screening or service required; Criminal history check requirements beyond those required by National Health Corps.

Criminal History Check Requirements Beyond NHC Standard Checks

Member will need to pass the background check an drug screening by Advocate Children's Hospital and show proof of vaccines.