NHC Position Type
This position will expand Erie’s work around social determinants of health. The SDOH outreach coordinator will be assisting patients with: screening for SDOH needs, providing resource linkages to patients, scheduling appointments, assisting with applications for benefits and pharmaceutical services, and more.
Major Duties and Responsibilities
- Utilizing partnerships and data to coordinate referrals
- Providing education to clients and refer them to providers , attending trainings and/or community events, identifying new sites to provide resources and materials , maintaining an inventory of supply materials for patients, clients, and/or organizations , developing and distributing new materials geared towards patients, clients, and/or organizations , developing and maintaining monthly inventory reports, conducting enrollment benefits screenings, providing outreach in the community to promote services , meeting with referral staff to ensure that clients receive services , assessing and reporting on existing services in the target area , coordinating with outside facilities, faith-based organizations, social services agencies, private medical practices, etc. , collecting and tracking of data
Characteristics of an Ideal Candidate
- Good with patient populations
- Excellent communicator
- Experience with communities/agencies
- Good with diverse personalities
- Good interpersonal skills
- Multi-tasker; ability to balance
- Ability to work in deadline-oriented environment
- Team player
- Background in social justice or advocacy work
- Works well with others
- Good listener
- Thinks creatively
- Desires to empower community
- Speaks language(s) spoken by patient populations
- Able to build relationships with experts
- Ability to work in a fast-paced environment
- Organized; sound organizational skills
- Good customer service skills
- Good telephone skills
- Proficient computer and data entry skills (e.g., Microsoft suite)
- Passion for health topics
Knowledge Required for the Position
Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Written and oral guides provide specific instructions for doing service. Most instructions are easily memorized and require little interpretation. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. , Member must use considerable judgment in adapting current or developing new guidance.
Member has to develop, analyze, or evaluate information before the service position can progress. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
Purpose and Impact of Service Position Assignments
Member provides timely services of a personal nature to others. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.
Nature of Contacts
Purpose of Contacts
To provide customer service.
Unusual service hours, involving evenings, weekends, or long shifts, Language proficiency, Health screening or service required.
Language Proficiency Requirements
Spanish proficiency preferred.