School Health Outreach and Capacity Coordinator

Position Status




NHC Position Type

Capacity Builder

Position Summary

The NHC member will support the School Health Access Collaborative (SHAC) which seeks to strengthen Chicago’s school health system in order to provide access to comprehensive, sustainable, and quality healthcare for Chicago students through coordination with schools, students and their families, and partners. Through SHAC member engagement and partnership development, outreach and communications, and program evaluation and improvement, the NHC member’s role is directly aligned with PHIMC’s mission to build the capacity of health and public health to address health inequity.

Major Duties and Responsibilities

  • Developing or refining informational databases or resource information for stakeholders
  • Participating in working groups or other committees to identify gaps in practice or improve systems/processes/workflows
  • Planning, scheduling, and/or convening working groups
  • Developing communications messages/strategies
  • Engaging stakeholders to understand goals, needs, priorities, challenges, and opportunities
  • Developing/implementing surveys, focus groups, interview guides, observations, or other data collection tools to identify opportunities for improvement in service delivery
  • Conducting research, mapping community assets, or reviewing data to strengthen the ability to meet community needs
  • Building relationships with community partners
  • Modifying organizational systems/practices to improve service efficiency and/or effectiveness

Characteristics of an Ideal Candidate

  • Multi-tasker; able to balance
  • Familiar with health equity-related issues
  • Team-oriented
  • Flexible
  • Organized
  • Detail-oriented
  • Research and analytical skills
  • Able to review and synthesize information
  • Able to build strong relationships
  • Comfort speaking with others, individually or in groups
  • Community engagement/outreach skills
  • Able to communicate effectively with individuals of diverse backgrounds and identities
  • Creative problem-solving skills
  • Compassionate
  • Curious

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. Member uses initiative in carrying out recurring assignments following set procedures, independently.


Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations. Through weekly supervision, the member and supervisor will regularly review progress and accomplishments, discuss challenges, and problem solve. The member should be proactive in thinking about challenges and barriers and bring them to the supervisor early, when possible, and brainstorm ways to resolve the challenge.



Member must use considerable judgment in adapting current or developing new guidance. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Most instructions are easily memorized and require little interpretation.


In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques. The Member must develop new techniques, methods, or approaches to complete service position assignments. The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. Member has to develop, analyze, or evaluate information before the service position can progress

Purpose and Impact of Service Position Assignments

The service position product or service affects the design or operation of systems, programs, or equipment. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis. The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. Member provides timely services of a personal nature to others.

Nature of Contacts

Community Groups, Community Organizations, City government entities, health systems, funders, and advocates. 

Purpose of Contacts

To provide customer service; to give or exchange information; to interview. 

Language Proficiency Requirements

Language proficiency; strong written and verbal communication in English.