Community Health Liaison

Position Status

Open

Site

Florida

NHC Position Type

Care Coordinator

Position Summary

Outpatient FMC Clinic:

Work with our food insecure patients to help them navigate and obtain food from our mobile grocery store. Major duties include

  • identifying patients who would benefit from the mobile grocery store, primarily how they answer on the social determinants of health survey they complete on intake to the clinic. 
  • coordinating and scheduling patients for the mobile grocery store. 
  • identifying other food pantries/food resources in the community for the patient to access. 
  • Additionally, we have noted that there has been significant no-show with our population, despite reminder phone calls and the patients expressing interest and answering in the affirmative that they would come to the mobile grocery store. With this no-show rate it has been noted that transportation may be a particularly salient barrier in them coming to the mobile grocery store, we have additionally identified that the member will look at various transportation options related to this. 

Outpatient Way Clinic:

- Work with our partners at the Way Clinic, which is a clinic that serves the underserved population in Clay County, helping distribute resource access questionnaires. 

Inpatient St Vincent Riverside:

- The member will round with the inpatient team during the mornings to get a sense of the team and the patient’s biomedical care. In the afternoons, the member will perform social determinants of health questionnaires and determine any access or need issues from a psychosocial perspective and will help liaison with the inpatient team and care managers.

Major Duties and Responsibilities

  • Work with coordinating with mobile food clinic to schedule patients who are food insecure or identified by their PCP who need services
  • Identify barriers that may prevent patients from accessing the mobile food clinic
  • Coordinate other food resources for the patient
  • Coordinate and facilitate obtaining SNAP benefits
  • Work with the inpatient team to identify areas of need with regard to SDOH, as well as other psychosocial needs that our inpatient patients may need. 
  • Liaison with the care management team to help coordinate care.
  • Work with the Way Clinic staff and perform resource/SDOH services survey

Characteristics of an Ideal Candidate

The member will be able to be an outgoing and independent worker. While there is certainly structure to the position, the position is rather fluid and requires a nimble individual who is able to be adaptable. Further, the member needs to be able to meet our patients where they are and be empathetic to their social and cultural situation. Familiarity with basic stats and data input is a plus. College education may be beneficial but not prohibitive. Additionally, interest in the medical field as a career may be beneficial but not prohibitive.

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare field
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Experience in interviewing or peer counseling
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Experience working with patient populations
  • Familiarity with patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

Written and oral guides provide specific instructions for doing service. Most instructions are easily memorized and require little interpretation. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Member must use considerable judgment in adapting current or developing new guidance.

Complexity

Member has little or no choice about how to perform the service position. Member has to develop, analyze, or evaluate information before the service position can progress. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques. The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. The service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Public

Purpose of Contacts

To interview

Special Considerations

Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

Considering the applicant and nature of their conviction, there needs to be caution since the applicant will have access to sensitive patient information that needs to be considered very strongly for this position.