Patient Navigator

Position Status

Open

Site

Florida

NHC Position Type

Patient Navigator

Position Summary

The AmeriCorps member will be a vital part of the clinical processes at Sulzbacher by enrolling homeless residence in patient assistance programs (PAP).  The member will be responsible for obtaining approximately 1/3 of all medication dispensed to the over 3,300 patients seen at Sulzbacher each year.  Management of the patient assistance program by an AmeriCorps member bridges gaps in patient therapy that would otherwise be unfilled, and allows for increased treatment options for the indigent patient population served by the Sulzbacher Center.  The member will also provide health education to patients on nutrition, exercise, mental health, lifestyle changes, diabetes, tobacco cessation, and chronic obstructive pulmonary disease (COPD). The member will accomplish this in a one on one and group setting based on community needs.

The AmeriCorps member will play a critical role to ensure that only eligible patients receive medical services and access to free medications at the Sulzbacher Primary Care clinic. Previous experience confirms that some Sulzbacher clients require assistance to understand and submit the information required to ensure their medical eligibility. Based on 2017 new patient estimates, the member will be responsible for validating eligibility for estimated 2,000 patients that will be seen in the Beaches Primary Care Clinic. The member will also screen clients for opioid use and refer to primary care physicians for brief education about referrals for services. The member may also act as a patient resource, assisting patients to connect with other appropriate programs through our case management team.

Major Duties and Responsibilities

  • Screening patients for health concerns and eligibility
  • Following-up with patients to ensure documentation is completed
  • Providing education on how to complete paperwork
  • Providing brief health education to patients
  • Inputting received medications into database/stock room
  • Coordinating with other programs to provide health classes
  • Tracking, enrolling, and surveying patients for improvement
  • Recruiting clients to participate in health classes
  • Requesting medication refills for patients already enrolled
  • Receiving, processing, packing, and storing medications
  • Attending meetings and patient huddles
  • Preparing and reviewing intake checklists/consent forms
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments
  • Researching and designing monthly education displays
  • Training volunteers regularly as peer educators
  • Ensuring inventory is stocked and stored appropriately
  • Registering patients as well as providing follow-up social service navigation

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Basic knowledge of medical terminology
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Multi-tasker; ability to balance
  • Self-manager
  • Good communication skills
  • Outgoing
  • Independent
  • Open-minded
  • Non-judgmental
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Good telephone skills
  • Knowledge of health records
  • Speaks language(s) spoken by patient populations
  • Spanish speaker
  • Flexible
  • Persistent
  • Start projects independently

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

Most instructions are easily memorized and require little interpretation. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

Member has to develop, analyze, or evaluate information before the service position can progress. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff. Member provides timely services of a personal nature to others. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

Clients

Purpose of Contacts

To provide customer service

Special Considerations

  • Unusual physical demands involving climbing, lifting, stooping, and reaching, etc.
  • Personal vehicle required
  • Unsafe or hazardous surroundings or working conditions
  • Language proficiency
  • Health screening or service required
  • Criminal history check requirements beyond those required by National Health Corps