Patient Navigator

Position Status

Open

Site

Florida

NHC Position Type

Patient Navigator

Position Summary

The NHC member in the Community Resource Advocate position will serve as the first point of contact for the community.  Either those seeking to engage in one of our free outreach events or those with higher needs, the NHC member will assist all participants with initial screening assessments, orientation, navigating the service array, and linking those participants to immediate concrete needs and/or community resources.  This position will serve as a support to the Community Behavioral Health, RISE Outpatient Substance Abuse Treatment & Intervention Team, the Azalea Healthy Start Team, and/or anyone in search of help and/or assistance.

Major Duties and Responsibilities

  • Screening patients for health concerns and eligibility
  • Completing and submitting patient applications for social services and medication assistance programs
  • Following-up with patients to ensure documentation is completed
  • Providing education on how to complete paperwork
  • Providing brief health education to patients
  • Tracking, enrolling, and surveying patients for improvement
  • Informal one-on-one training on client referrals
  • Following-up with companies to verify application status
  • Requesting medication refills for patients already enrolled
  • Preparing and reviewing intake checklists/consent forms
  • Conducting phone outreach as assigned by leadership
  • Assisting in care coordination and resource referrals
  • Tracking referrals and closing the referral loop
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments
  • Conducting extensive and continuous research on social services
  • Creating social service resources guides and lists for clients
  • Counseling clients on how to access social services and benefits
  • Coordinating for resource distribution with other programs
  • Ensuring inventory is stocked and stored appropriately
  • Scheduling and coordinating communication for outreach visits
  • Registering patients as well as providing follow-up
  • Registering patients as well as providing follow-up social service navigation
  • Finding additional community resources and programs for patients
  • Manage food pantry, Narcan kits, Dispose Rx, condoms, and other concrete needs
  • Distribution and reporting

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Basic knowledge of medical terminology
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Multi-tasker; ability to balance
  • Self-manager
  • Good communication skills
  • Outgoing
  • Independent
  • Open-minded
  • Non-judgmental
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Good telephone skills
  • Knowledge of health records
  • Speaks language(s) spoken by patient populations
  • Spanish speaker
  • Flexible
  • Persistent
  • Start projects independently

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently.

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

Written and oral guides provide specific instructions for doing service. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Member must use considerable judgment in adapting current or developing new guidance.

Complexity

The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff. Member provides timely services of a personal nature to others. The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The service position product or service affects the design or operation of systems, programs, or equipment. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information

Special Considerations

  • Language proficiency
  • Criminal history check requirements beyond those required by National Health Corps

Criminal History Check Requirements Beyond NHC Standard Checks

Level II Background Screening processed by the DCF & AHCA.