Medical Interpreter Assistant

Position Status

Open

Site

Greater Philadelphia

NHC Position Type

Medical Interpreter

Position Summary

Two members will serve as medical interpreters with the Division of Language Services at the Children's Hospital of Philadelphia (CHOP). This role serves a critical position for the organization to conduct business and deliver healthcare services to Limited English Proficient (LEP) community members and constituents of the (English-speaking) health system who may not otherwise have access to medical care in their preferred language or a language they use. 

Onsite medical interpreters form a core part of our multi-pronged approach to language access across the CHOP enterprise.  Members will work alongside staff medical interpreters and benefit from a rich learning environment in the healthcare language services field.  Members will support onsite, video, and telephonic modes of communication to meet the high demand for accurate and complete bilingual facilitation with clinicians, staff, and patient families across the healthcare system. Members will work at the Philadelphia campus supporting outpatient specialty and sub-specialty visits, as well as working with patient families admitted to a hospital unit or located at most family-facing service areas.

Major Duties and Responsibilities

  • Providing interpretion services to Limited English Proficiency individuals and families
  • Providing accurate, skilled interpretation to facilitate effective communications between clinical staff and patients/families
  • Identifies, assesses, and responds to interpretation needs
  • Implementing patient engagement strategies to improve outcomes
  • Maintaining professional boundaries and respecting patient confidentiality
  • Engaging in initiatives to improve service efficiency and/or effectiveness

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Detail-oriented
  • Comfortable speaking with patient/client populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare and/or social service field
  • Experience interacting with patient/client populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude 
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Speaks language(s) spoken by patient/client populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judmental
  • Kind and friendly
  • Experience in community health or in a healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements

Supervision

  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • There is a comprehensive training and orientation process in the medical interpreter assistant role, with a shadowing, observation, and evaluation period prior to independent interpreter work.

Guidelines

  • Guidelines are rubrics are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Members will have assigned mentors for additional guidance and a community of informal support through members of staff. 

Complexity

  • The Member must develop new techniques, methods, or approaches to complete service position assignments.
  • The Member must attune to both explicit and subtle information from a variety of sources, analyze this information to determine intended meaning, reorganize information in a culturally coherent way in a new language context, and re-produce it accurately and completely

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.

Nature of Contacts

  • Clients
  • Public

Purpose of Contacts

  • To give or exchange information
  • To provide customer service
  • To interview
  • To resolve problems or arrive at compromise solutions with people who have different viewpoints, goals, or objectives
  • To motivate, influence, or educate people to support change behaviors
  • To justify, defend, negotiate, or settle sensitive or controversial matters. viewpoints, goals, or objectives

Special Considerations

  • Language proficiency in Spanish, Arabic, or American Sign Language (ASL)
  • Health screening or service required
  • Criminal history check requirements beyond those required by National Health Corps
  • Language proficiency testing services are provided by host site prior to member selection
  • Extensive onboarding and orientation process for medical interpreter assistant role, followed by observation and evaluation periods prior to independent service. 

Language Proficiency Requirements

  • Able to use the language fluently and accurately on all levels pertinent to professional needs. Able to read all styles and forms of the language pertinent to professional needs.
  • Bilingual interpreting ability must be documented by a reliable third party vendor.

  • Language proficiency testing services are provided by host site prior to engaging member.

Criminal History Check Requirements Beyond NHC Standard Checks

CHOP performs extensive checks including:

  • County, state and federal and enhanced nationwide criminal checks
  • DOJ sex offender search
  • FACIS
  • Credential and license verifications
  • Education verifications
  • FBI fingerprints
  • Child abuse clearances
  • International background checks if applicable