MAT Legal Assistant 2

Position Status

Open

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

The goal of the Medicine Assisted Treatment Medical Legal Community Partnership (MAT-MLCP) is to provide integrated legal care within MAT programs and thus improve the rate of recovery from substance use disorder (SUD), make healthcare teams more effective and efficient, improve the well-being of the community, and decrease the costs of healthcare. To increase our overall impact on the MAT population and wider Philadelphia community, the MLCP seeks to incorporate two NHC members into its unique legal care team.

To support the MAT-MLCP, the NHC members will engage in direct casework to serve the needs of the MAT patient populations at Esperanza Health Center. Supported by full-time staff attorneys, the NHC member will have activities including: interviewing and advising patients who become clients via referrals from health care staff; collaborating with healthcare providers to understand the relationship between clients’ legal, medical, and social circumstances; evaluating a client’s legal needs; providing assistance to address their legal needs and/or making the appropriate referrals; negotiating with administrative bodies to help clients access critical benefits including Medicaid, SNAP and SS; coordinating and managing case referrals; and community outreach and education on legal rights and resources

MLCP NHC positions meet critical needs that combine elements of all current staff positions, but are ultimately unique in their function. The NHC members assess patients’ legal needs, provide legal advice, and collaborate with providers and other health center staff to help patients access benefits or other social services. However, the NHC members are limited to working with MAT patients (rather than with a general population) and will therefore encounter a wholly different set of client issues; while our legal advocates who serve the general-population primarily deal with public benefits and utilities, the work of our advocates in MAT programs centers on helping clients secure safe housing and maintain safe family lives. Additionally, our general-population legal advocates offer preventative legal care while our SUD/MAT advocates serve clients whose legal needs are critical or that have caused them to be in crisis.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Providing follow-up and case management to deliver assistance and information
  • Maintaining professional boundaries and respecting patient confidentiality
  • Educating patients on medical interventions and prevention
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Social media content to promote the programs
  • Collaborating with supervisors and other leadership
  • Implement strategies to recruit clients to attend health and wellness classes
  • Social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.

Review

  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.

Guidelines

  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.

Complexity

  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Clients

Purpose of Contacts

  • To provide customer service

Special Considerations

  • Language proficiency
  • Proof of COVID-19 Vaccination must be produced upon hire.

Language Proficiency Requirements

  • Spanish, Minimum professional proficiency