Community Outreach Coordinator

Position Status




NHC Position Type

Outreach Coordinator

Major Duties and Responsibilities

  • Providing education to clients and refer them to providers
  • Attending trainings and/or community events
  • Maintaining an inventory of supply materials for patients, clients, and/or organizations
  • Providing outreach in the community to promote services

    • Review and assess intake assessments for clients utilizing OSN services

    • Members will be expected to determine gaps in the intake process

    • Members will develop strategies and implement changes in the intake process and documents in order to address health disparities within the marginalized community


    • Engaging with individuals to assist with connection to medical team • Rounding in streets/camps with medical team • Preparing medical supply bags prior to rounds Street Outreach

    • Member will provide basic survival supplies such as tents, sleeping bags, food, hygiene supplies to unsheltered individuals

    • Connect individuals to the Allegheny Link to begin housing process

    • Assist with connection to care (medical, behavioral health, resources)

    • Participate in weekly county meeting to discuss unsheltered individuals

    • Participate in 2 weekly Operation Safety Net meetings

Characteristics of an Ideal Candidate

  • Outgoing
  • Patient
  • Good with patient populations
  • Open-minded
  • Non-judgmental
  • Compassionate
  • Approachable
  • Excellent communicator
  • Good with diverse personalities
  • Good interpersonal skills
  • Multi-tasker; ability to balance
  • Interest in health, social justice, and policy issues
  • Energetic
  • Detail-oriented
  • Team player
  • Commitment to social justice
  • Background in social justice or advocacy work
  • Works well with others
  • Good listener
  • Thinks creatively
  • Desires to empower community
  • Confident
  • Able to build relationships with experts
  • Ability to work in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service skills
  • Good telephone skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Passion for health topics
  • An ideal Operation Safety Net Community Outreach AmeriCorps Member will be a highly motivated and compassionate individual. The member must be respectful and patient to all individuals. Member must be a good communicator and have good follow through skills. A passion for serving the underserved and individuals experiencing homelessness is also a must. The member should have a relevant Bachelor’s Degree such as social work, science, health educations, public health, psychology. Member should also be computer savvy. Experience in working with individuals with mental illness or substance abuse disorders is beneficial. Must be able to sustain standing or walking for long periods of time.

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  • Member will be assigned certain activities but also encouraged to take initiative to perform reoccurring assignments without explicit direction to do so.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.


  • Written and oral guides provide specific instructions for doing service.
  • Most instructions are easily memorized and require little interpretation.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.
  • Member will be have guides with specific, detailed guidelines based on Pittsburgh Mercy's internal policies and procedures. Simple instructions will also be given that are easily memorized and require little interpretation. Member must always use good judgement to adapt to situations evolving in real time and can independently make said adaptations as needed.


  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • Portions of the member's duties will fall under clear cut, predictable and apply directly to the assignment such as preparing medical round bags and collection of data for intake assessments. However, due to the types of services Operation Safety Net provides and the client base receiving said services, members may find they are needed to think creatively to meet the needs of clients and to assist team members. Day to day assignments may vary depending on potential situations that arise as the team prioritizes critical needs of clients.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Clients
  • Members will be expected to engage with Operation Safety Net's client base. There may be times when they will also engage with other community groups and organizations in relation to service linkage for clients.

Purpose of Contacts

  • To give or exchange information
  • Members will also work to resolve problems, compromise and find solutions for a variety of clients who have different view points, goals and/or objectives. Members will also work to motivate, influence and educate clients.

Special Considerations

  • Unusual physical demands involving climbing, lifting, stooping, and reaching, etc.
  • Unusual service hours, involving evenings, weekends, or long shifts
  • Significant travel (more than 25%)
  • Special safety regulations or precautions that must be observed
  • Operation Safety Net meets clients where they are at which can often mean homeless community encampment sites that require walking and standing for long periods. This could also mean some light climbing, stooping and/or reaching. Due to the often physical nature of the job and going into encampments, members are required to observe any potential special precautions as advised.