Position Status
Open
Site
Pittsburgh
NHC Position Type
Case Manager
Major Duties and Responsibilities
- Coordinating components of volunteer program
- Providing one-on-one instruction as well as group tutoring
- Providing intake and assessment for social determinants of health
- Navigating patients to other social services
Characteristics of an Ideal Candidate
- Experience interacting with patient populations
- Team-oriented
- Good verbal and written communication skills
Knowledge Required for the Position
- Knowledge of AmeriCorps/Health Corps member requirements
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
- In the space below, provide additional information or explanations:
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Software relevant to this position: Google Suite, Notion, Slack, Type form - possible additions include Salesforce, Apricot
Supervision
- Member uses initiative in carrying out recurring assignments following set procedures, independently.
- The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
- In the space below, provide additional information or explanations.:
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Supervision will be dependent on Member's needs - it will be adapted to the strengths of the Member (visual/written heavy vs conversational/time intensive).
Review
- The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
- In the space below, provide additional information or explanations.:
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The programs the Member will be serving are relatively new to the agency. Therefore activities of the member may be different throughout the year of service.
Guidelines
- Written and oral guides provide specific instructions for doing service.
- Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
Complexity
- The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
- In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
- The Member must develop new techniques, methods, or approaches to complete service position assignments.
Purpose and Impact of Service Position Assignments
- The service position product or service affects the design or operation of systems, programs, or equipment.
- The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
Nature of Contacts
- Community Organizations
Purpose of Contacts
- To give or exchange information
Special Considerations
- Personal vehicle required