Intensive Support AmeriCorps Member

Position Status




NHC Position Type

Case Manager

Major Duties and Responsibilities

  • Coordinating components of volunteer program
  • Providing one-on-one instruction as well as group tutoring
  • Providing intake and assessment for social determinants of health
  • Navigating patients to other social services

Characteristics of an Ideal Candidate

  • Experience interacting with patient populations
  • Team-oriented
  • Good verbal and written communication skills

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • In the space below, provide additional information or explanations:
  • Software relevant to this position: Google Suite, Notion, Slack, Type form - possible additions include Salesforce, Apricot


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  • In the space below, provide additional information or explanations.:
  • Supervision will be dependent on Member's needs - it will be adapted to the strengths of the Member (visual/written heavy vs conversational/time intensive).


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • In the space below, provide additional information or explanations.:
  • The programs the Member will be serving are relatively new to the agency. Therefore activities of the member may be different throughout the year of service.


  • Written and oral guides provide specific instructions for doing service.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.


  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Community Organizations

Purpose of Contacts

  • To give or exchange information

Special Considerations

  • Personal vehicle required