Marketing and Outreach Coordinator

Position Status

Open

Site

Pittsburgh

NHC Position Type

Outreach Coordinator

Position Summary

There are three initiatives, identified within our Strategic Plan, where the member would have an opportunity to contribute:

  1. Community Outreach.  On our recently developed Balanced Score Card, this is one of 9 key metrics which is considered a fundamental component to our mission’s success.  Our goal is to engage in at least one Outreach event with a community partner each month.  The member would collaborate with Development Director and Clinical Leaders to support and eventually the lead the internal preparation and coordination of the Community Outreach events.
  2. Marketing and Outreach.  The Development Director has recently created a Marketing Committee (comprised of staff, board members and local community members) to identify the best strategies of informing our local community of our services.  These strategies include better social media engagement to knocking on doors in specific neighborhoods.  The member would help the Development Director design, plan and implement the strategies recommended by the Marketing Committee.
  3. Closing the “gaps” of Primary Care.  In our Strategic Plan, the Quality Analyst has identified opportunities to improve patient care and earn more “quality” dollars from insurers by closing the gaps on patient care.  The Member would work with the Quality Analyst and the COO to identify and implement strategies to outreach to patients so that they have no “gaps” in their care.

Major Duties and Responsibilities

  • Providing outreach to agencies to build awareness
  • Actively participating in heath campaigns by monitoring health issue trends
  • Creating and developing communications related to outreach campaigns
  • Obtaining feedback to improve on communication materials
  • Developing and providing health education for the community
  • Providing education to clients and refer them to providers
  • Providing health education to at-risk populations 
  • Attending trainings and/or community events
  • Responding to and tracking requests through online services 
  • Maintaining an inventory of supply materials for patients, clients, and/or organizations
  • Developing and distributing new materials geared towards patients, clients, and/or organizations
  • Conducting enrollment benefits screenings
  • Linking clients from community organizations to services
  • Targeting groups that have a high number of clients
  • Coordinating with outside facilities, faith-based organizations, social services agencies, private medical practices, etc.
  • Developing educational materials

Characteristics of an Ideal Candidate

  • Outgoing
  • Good with patient populations
  • Interest in health, social justice, and policy issues
  • Energetic
  • Detail-oriented
  • Thinks creatively
  • Confident
  • Organized; sound organizational skills
  • Good telephone skills
  • Passion for health topics

Knowledge Required for the Position

  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.

Complexity

  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Public

Purpose of Contacts

  • To provide customer service

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). All members are REQUIRED to be vaccinated against COVID-19. Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  Along with these checks, ALL NHC Pittsburgh Members Are Required to be Vaccinated against COVID-19. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.