Position Status
Site
NHC Position Type
Position Summary
The Clinical Quality AmeriCorps Coordinator shall:
• Assists the Clinical Quality Team as they plan, design, implement, and maintain a comprehensive quality improvement/quality assurance program, including targeted clinical interventions.
• Assists as needed in care team meetings and huddles
• Assist with chart review and scrubbing workflow processes to identify and outreach to patients with gaps in care or identify missed opportunities
• Reviews medical records and other documentation to ensure quality care.
• Helps to prepare quarterly and annual quality reports.
• Supports the QI/QA Committee’s monthly meetings and other meetings.
• Helps to gather data and prepare reports to meet the requirements of WellSpace Health’s quality plan.
• Assists with PopHealth and EHR tool use and workflows.
• Works directly with patients and their families to engage them in care.
• Assists with related medical record data collection.
• Assists with clinical quality projects and initiatives.
• Attends training and staff meetings as required and performs related work as assigned.
• Maintains and adheres to confidentiality, and privileged communications (patient, employee, and organization).
• Performs other duties as assigned.
Major Duties and Responsibilities
The AmeriCorps Member assists the Clinical Quality Team in providing excellence in healthcare services to patients.
- Modifying organizational systems/practices to improve service efficiency and/or effectiveness
- Conducting research, mapping community assets, or reviewing data to strengthen the ability to meet community needs
- Developing/implementing surveys, focus groups, interview guides, observations, or other data collection tools to identify opportunities for improvement in service delivery
- Participating in working groups or other committees to identify gaps in practice or improve systems/processes/workflows
- Generating and disseminating reports
Characteristics of an Ideal Candidate
Self-starter, Organized, Multi-tasker; able to balance, Detail-oriented, Writing skills
Knowledge Required for the Position
Knowledge of AmeriCorps/Health Corps member requirements, Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Supervision
Member uses initiative in carrying out recurring assignments following set procedures, independently, The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required, The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
Review
The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service., The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems, Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Guidelines
Written and oral guides provide specific instructions for doing service, Most instructions are easily memorized and require little interpretation, Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects
Complexity
Member has little or no choice about how to perform the service position, The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
Special Considerations
Special safety regulations or precautions that must be observed
Language Proficiency Requirements
Is proficiency in a language other than English required? No