NHC Position Type
The members will be responsible for activities related to increasing healthcare access for the patients who are transitioning out from the hospital and those needing additional medical services internally and externally.
Major Duties and Responsibilities
- Practicing intake and referrals of patients in need, educating patients on medical interventions and prevention
- Auditing charts for quality assurance
- Documenting interactions with patients in an electronic health record
- Collaborating with supervisors and other leadership
- Participating in meetings and conferences
- Conducting program quality improvement and data analysis
Characteristics of an Ideal Candidate
- Organized; sound organizational skills
- Multi-tasker; ability to balance
- Comfortable speaking with patient populations, individually or in groups
- Interested in health and wellness promotion
- Experience interacting with patient populations
- Positive attitude
- Patient and calm
- Good verbal and written communication skills
- Proficient computer and data entry skills (e.g., Microsoft suite)
- Experience working with patient populations
- Speaks language(s) spoken by patient populations
- Kind and friendly
- Experience in a community health center or healthcare setting
Knowledge Required for the Position
Knowledge of AmeriCorps/Health Corps member requirements
Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
Member uses initiative in carrying out recurring assignments following set procedures, independently.
The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Written and oral guides provide specific instructions for doing service.
Most instructions are easily memorized and require little interpretation.
The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
The Member must develop new techniques, methods, or approaches to complete service position assignments.
Purpose and Impact of Service Position Assignments
The Member’s service output is necessary in order to facilitate the service of other staff.
The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.
Nature of Contacts
Purpose of Contacts
To give or exchange information.
To engage patient in timely access to health provider for continuity of care.
Unusual service hours, involving evenings, weekends, or long shifts.