SDOH (Social Determinants of Health) Outreach Promoter

Position Status




NHC Position Type

Patient Navigator

Position Summary

The SDOH Outreach Promoter will provide resource assistance and support to patients across Erie including immigrants, low-income individuals, and those experiencing hardships.

Major Duties and Responsibilities

Social determinants of health has quickly become a priority for Erie in providing whole healthcare to our patients and their well-being. This position will expand Erie’s work around social determinants of health by assisting patients with: screening for SDOH needs, providing resource linkages to patients, scheduling appointments, assisting with applications for benefits and pharmaceutical services, and more. The SDOH Outreach Worker will support patients across Erie and collaborate with teams across the organization. 

  • Screening patients for health concerns and eligibility
  • Completing and submitting patient applications for social services and medication assistance programs
  • Conducting phone outreach as assigned by leadership
  • Conducting outreach to patients via phone/letters
  • Creating social service resources guides and lists for clients

Characteristics of an Ideal Candidate

  • Detail-oriented
  • Comfort speaking with others, individually or in groups
  • Community engagement/outreach skills
  • Able to communicate effectively with individuals or diverse backgrounds and identities
  • Creative problem-solving skills

Knowledge Required for the Position

  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.


  • Member uses initiative in carrying out recurring assignments following set procedures, independently
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service
  • Most instructions are easily memorized and require little interpretation


  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
  • The member must develop new techniques, methods, or approaches to complete service position assignments

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • Health screening or service required
  • Some evening and weekend hours required
  • COVID Vaccination required

Language Proficiency Requirements

  • Spanish preferred, not required
    • Speaking: Limited Working Proficiency: Able to satisfy routine social demands and limited work requirements
    • Reading: Elementary Proficiency: Able to read some personal and place names, street signs, office and shop designations, numbers, and isolated words and phrases.