CHRISTIANA CARE - Inclusion, Equity & Diversity Support

Position Status

Open

Site

Delaware

NHC Position Type

Outreach Coordinator

Position Summary

The purpose of this position is to work in partnership with the Inclusion, Equity and Diversity team to advance knowledge and access to internal services by promoting healthcare literacy and knowledge, and advocating for caregivers. This includes supports related specifically to COVID-19; and, as a result of the pandemic, the economic downturn and the rise in social justice awareness.

Major Duties and Responsibilities

  • Engaging in outreach and promoting health education topics and healthcare services
  • Scheduling and coordinating intervention/class logistics
  • Implementing and executing program using established protocols
  • Managing program evaluations, keeping and organizing documentation and records, engaging in program planning

Characteristics of an Ideal Candidate

  • Compassionate
  • Open-minded
  • Non-judgmental
  • Self-starter
  • Multi-tasker; ability to balance
  • Coordination and/or great project management skills
  • Good verbal and written communication skills
  • Proficient computer skills and data entry skills
  • Passion for community outreach or helping others to improve their health a plus

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations

Guidelines

  • Most instructions are easily memorized and require little interpretation.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment

Purpose and Impact of Service Position Assignments

Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information

Special Considerations

Health screening or service required