Care Coordinator

The AmeriCorps Member’s primary responsibilities include educating patients to follow treatment plan as well as how to acquire the services outlined in their discharge plan. The member will take patient vitals discharge and use motivational interviewing to refer clients to preventative health resources that would help them lead a healthier lifestyle (e.g. gyms, mental health facilities, tobacco cessation groups, weight management programs, and 12 step programs). The member will educate patient on medications in treatment plan as well as food prescription provided by providers. The AmeriCorps member will provide education on how to complete lab work. The AmeriCorps member will help clients obtain medications through prescription assistance programs as necessary. The member partners with the provider and patient to set patient engagement goals in order to optimize patient outcomes and to improve patient’s quality of life. Services include tracking and following up on any referrals that are provided. AmeriCorps member will navigate clients to social services if needed. AmeriCorps member will provide opioid use screening and navigate clients to Starting Point Behavioral Health if necessary for medication assisted treatment.

• Referring patients to other programs and community services
• Tracking patients to confirm program enrollment and engagement
• Providing follow-up and case management to deliver assistance and information
• Developing and/or facilitating classes with other professionals
• Maintaining professional boundaries and respecting patient confidentiality
• Educating patients on medical interventions and prevention
• Documenting interactions with patients in an electronic health record
• Maintaining, assembling, and distributing materials and supplies

• Organized; sound organizational skills
• Multi-tasker; ability to balance
• Detail-oriented
• Comfortable speaking with patient populations, individually or in groups
• Interested in health and wellness promotion
• Experience interacting with patient populations
• Team-oriented
• Customer-oriented
• Positive attitude
• Patient and calm
• Good verbal and written communication skills
• Proficient computer and data entry skills (e.g., Microsoft suite)
• Familiarity with patient populations
• Instills trust easily
• Creative problem solving
• Persistence
• Resilience
• Open-minded
• Non-judgmental
• Kind and friendly

Knowledge of AmeriCorps/Health Corps member requirements

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.

Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.

The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Personal vehicle required

Member must not have any convictions related to Criminal offenses found in section 435.04, F.S.