Care Coordinator

Position Status




NHC Position Type

Care Coordinator

Position Summary

We are currently living through changing times that have been highlighted by the recent pandemic, concurrently we are also witnessing a broad inquiry into our social justice system in our country. These issues plus a whole host of psychosocial factors that we have collectively labeled the social determinants of health have a tremendous impact on our patients’ health and wellbeing.   As medical professionals, we are intimately aware of the social determinants of health and how they impact our patients’ lives. In order for us to best serve our patients and community we are endeavoring to distribute a questionnaire centered on the social determinants of health to our patients in order to get a better understanding of our patient’s needs.   The service member will be called on to distribute the questionnaire, as well as the input the results into a database.  This aim is to use this information in a pointed and directed way to advocate and mobilize services that will help benefit our patients’ health and wellbeing. The member will utilize this data to develop and implement new health education or social service programming for St. Vincent's patients. The nature of the classes will depend on the results of the survey. Topics covered will be related to nutrition, physical activity, mental health, personal health and accessing healthcare. The member will also provide one on one education and social service navigation to clients who have been recently discharged from the hospital. The member will also provide group wellness education to clients who suffer from musculoskeletal disorders.

Major Duties and Responsibilities

  • Identifying patients who are at-risk to assess eligibility for various services
  • Tracking patients to confirm program enrollment and engagement
  • Conducting social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare field
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Experience in interviewing or peer counseling
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Experience working with patient populations
  • Familiarity with patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


Written and oral guides provide specific instructions for doing service. Most instructions are easily memorized and require little interpretation. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Member must use considerable judgment in adapting current or developing new guidance.


Member has little or no choice about how to perform the service position. Member has to develop, analyze, or evaluate information before the service position can progress. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data. In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques. The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. The service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts


Purpose of Contacts

To interview

Special Considerations

Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

Considering the applicant and nature of their conviction, there needs to be caution since the applicant will have access to sensitive patient information that needs to be considered very strongly for this position.