Care Coordinator

Position Status




NHC Position Type

Care Coordinator

Position Summary

As a children’s hospital, access to care and primary care are essential to good child health. We are committed to identifying the uninsured and assisting with Children’s Health Insurance Program (CHIP) enrollment.  A National Health Corps Florida AmeriCorps member can help address this huge community need by increasing access to care and increasing capacity.  The member will identify community agencies that can serve as a referral partner for the uninsured population. While assisting families with enrollment, the member will also use a social determinants of health screening to help identify additional social needs the family is facing. The member will then be able to assist the family with connection to those social service agencies. The member will also be training to provide children and families with safety, hygiene and nutritional education. Additionally, the member will provide community education and participate in the Safe Kids Prevention program.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Tracking patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Developing and/or facilitating classes with other professionals
  • Maintaining professional boundaries and respecting patient confidentiality
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events
  • Participating in meetings and conferences
  • Community Health education
  • Safe Kids Prevention Program

Characteristics of an Ideal Candidate

  • Outgoing and good with diverse personality types
  • Able to serve in a fast-paced environment.
  • Good customer service and telephone skills
  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations; especially Spanish
  • Creative problem solving
  • Persistence
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Basic computer knowledge such as Word and Excel
  • Knowledge of electronic health records will be very helpful.
  • Any medical or clinical experience is a big benefit.

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • Basic understanding of public benefits and injury prevention topics


Member uses initiative in carrying out recurring assignments following set procedures, independently.

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required


The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations. Member must use considerable judgment in adapting current or developing new guidance.

The guidelines will be different for different activities. 


The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.

The complexity depends on the assignment. 

Purpose and Impact of Service Position Assignments

Member provides timely services of a personal nature to others.

Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis. The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Clients
  • Community groups
  • Organizations
  • Agencies 

Purpose of Contacts

To provide customer service, to help resolve problems and motivate and educate people

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts (most days 8-5 but some evenings and weekends)
  • Special dress code
  • Personal vehicle required
  • Significant travel (more than 25%)
  • Language proficiency