Maternal Health Care Coordinator

Position Status




NHC Position Type

Care Coordinator

Position Summary

The member will serve with Women’s Services Community Programs. The programs include Little Miracles, Connect, Healthy Start and Nurse Family Partnership. The member’s primary role will be to serve pre-conception, pregnant, postpartum and inter-conception women and their families within clinical, community (including jail), virtual and home settings by providing risk reduction interventions/health education care coordination and activities while working toward achieving the goals of Women’s Services Community Programs and NHC focus areas. The member will seek to improve social determinants of health, promote healthy pregnancy, child development, and family wellness. The member will outreach to and follow up with patients to enroll them in hospital programs such as Little Miracles, Healthy Start and Nurse Family Partnership. In addition to other home visiting programs and community resources.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services
  • Tracking patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Maintaining professional boundaries and respecting patient confidentiality
  • Coordinating health and wellness activities including classes and groups
  • Auditing charts for quality assurance
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events
  • Creating social media content to promote the programs
  • Updating documentation to assess program adoption and progress
  • Implementing strategies to recruit clients to attend health and wellness classes
  • Conducting social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Experience in interviewing or peer counseling
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Creative problem solving
  • Persistence
  • Resilience
  • Non-judgmental
  • Kind and friendly
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


Member uses initiative in carrying out recurring assignments following set procedures, independently.

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.


The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.

Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


Written and oral guides provide specific instructions for doing service.


Member has little or no choice about how to perform the service position. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff.

The Member’s service position impacts on the adequacy of research conclusions. The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.

Nature of Contacts

  • Clients
  • Professional contacts with public, community groups and organizations are essential 

Purpose of Contacts

Professional contacts may also be to give or exchange information.

Special Considerations

  • Special dress code
  • Personal vehicle required
  • Health screening or service required
  • Patient mental health awareness due to miscarriage, fetal loss, unplanned pregnancy, abuse, other trauma, depression, etc.

Criminal History Check Requirements Beyond NHC Standard Checks

Member cannot serve in this position with a criminal record.