Maternal Health Care Coordinator

Position Status

Full

Site

Florida

NHC Position Type

Care Coordinator

Position Summary

This position will allow our organization to provide healthcare in a more efficient manner by providing Healthy Start Services to mothers with mental health diagnoses. By participating in home visits, outreach activities, and community events, the NHC member will be able to provide education regarding positive birth outcomes. The member will provide one on one health counseling to women during home visits. Members will screen clients for depression as well as other co-occurring mental disorders such as substance use and opioid use. The member will screen clients for intimate partner violence and refer to appropriate resources. The member will navigate clients to community resources, mental health resources and the services that Healthy Start provides for women and children. Finally, this position will also help to increase our community presence within both Duval and St. John’s counties.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services
  • Tracking patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Developing and/or facilitating classes with other professionals
  • Maintaining professional boundaries and respecting patient confidentiality
  • Coordinating health and wellness activities including classes and groups
  • Educating patients on medical interventions and prevention
  • Auditing charts for quality assurance
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events
  • Collaborating with supervisors and other leadership
  • Implement strategies to recruit clients to attend health and wellness classes
  • Screening persons admitted for referral to behavioral health services
  • Conducting social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences
  • Conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare field
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Creative problem solving
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements. 

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

Written and oral guides provide specific instructions for doing service. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques. The Member must develop new techniques, methods, or approaches to complete service position assignments

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information

Special Considerations

  • Personal vehicle required
  • Significant travel (more than 25%)
  • Language proficiency
  • Criminal history check requirements beyond those required by National Health Corps
  • Current service is virtual, but if service is done in-person, it may involve significant travel