Patient Activities Navigator

Position Status




NHC Position Type

Patient Navigator

Position Summary

The AmeriCorps Members will serve with individuals who are seeking recovery from the despair and destruction of addiction and co-occurring disorders, including Opioid Use Disorder. Gateway’s resident patients and their children come from diverse, underserved, compromised communities in the Jacksonville area. Approximately 97% are considered low or very low income, earning well less than 80% of the area median income. Many have suffered trauma, health crises, and homelessness. The ultimate objective of this proposal – and all of Gateway’s efforts – is to help patients become productive, healthy, self-sufficient citizens. The Patient Navigator will assist patients at the beginning of their recovery journey, setting them up for successful pathway to treatment and recovery. They will work closely with incoming patients in Detox) to orient patients and assist them in accessing the services they need to pursue recovery and health. The Patient Navigator is the link between patients and the coordinated care and services (such as counseling, peer support, life skills education, etc.) they need for sustained recovery. The member will use motivational interviewing techniques to influence clients in detox to get into treatment after their stay. The member will also provide life skills education to Gateway clients while in detox on topics such as finance, dental health, nutrition, coping skills, fitness, parenting, etc. The member will be the cornerstone of clients taking necessary steps towards recovery.

Major Duties and Responsibilities

  • Providing brief health education to patients
  • Coordinating with other programs to provide health classes
  • Co-facilitating group classes on health and lifestyle
  • Attending meetings and patient huddles
  • Assisting in care coordination and resource referrals
  • Interacting with patients to complete quality reviews
  • Utilizing survey tools to upload date from interviews
  • Creating social service resources guides and lists for clients
  • Developing various programs on improving health literacy
  • Finding additional community resources and programs for patients

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Basic knowledge of medical terminology
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Good communication skills
  • Outgoing
  • Open-minded
  • Non-judgmental
  • Takes initiative
  • Organized; sound organizational skills
  • Good customer service
  • Knowledge of health records
  • Flexible

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.


Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.


The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts


Purpose of Contacts

To motivate, influence, or educate people to support change behaviors

Special Considerations

  • Special safety regulations or precautions that must be observed
  • COVID-19 precautions
  • Members complete additional training for protected populations, such as those with substance use disorders, mental health disorders, and communicable diseases such as HIV

Criminal History Check Requirements Beyond NHC Standard Checks

Members cannot serve if they any prior convictions that would not allow them to provide health services in a addiction treatment center.