NHC Position Type
ChesPenn is a Federally Qualified Health Center (FQHC) that provides comprehensive health and social services for every member of the family at all stages of life.
Serving within ChesPenn's Upper Darby location in Delaware County, PA, the Digital Health Navigator will provide assistance to patients who do not currently have access to the skills and services needed to support critical healthcare activities. The Digital Health Navigator will guide patients towards programs and resources, such as affordable connectivity programs for internet service and devices, and teach basic technological concepts related to internet services, device characteristics, and common online services and applications.
Additionally, the Digital Health Navigator will support ChesPenn's Self-Monitoring Blood Pressure program by helping patients troubleshoot the use of blood pressure monitoring cuffs and the associated phone application. The Digital Health Navigator will also coach patients on getting set up in the patient portal and support their ability to participate in virtual health visits.
Major Duties and Responsibilities
- Providing education support to patients on how to use technology to connect to care, including how to use remote monitoring equipment, how to participate in a telehealth visit, and how to use their patient portal.
- Helping patients to set-up and test devices and technology.
- Establishing e-mail addresses and passwords, when needed.
- Working with health center staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in specific remote monitoring programs.
- Tracking and managing all data needed to meet reporting requirements, including number of patients assisted, support provided, barriers encountered, and outcomes.
Characteristics of an Ideal Candidate
- Comfort speaking with others, individually or in groups
- Community engagement/outreach skills
- Creative problem-solving skills
- The ability to embrace the challenge of learning and teaching basic technology related to the internet, computers, phones, self-reporting blood pressure monitors for common online services.
- Cultural sensitivity and good interpersonal skills.
- Ability to establish appropriate boundaries with patients.
Knowledge Required for the Position
- Knowledge of AmeriCorps/Health Corps member requirements
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
- Member uses initiative in carrying out recurring assignments following set procedures, independently
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
- The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
- Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
- Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations
- Host site supervisor and Office Manager are available for assistance in dealing with unusual situations and problems.
- Member has to develop, analyze, or evaluate information before the service position can progress
- The digital tasks themselves tend to have a best practice procedure but the situation for the patients is where the variety will be and where the member will need to evaluate and adapt for the situation.
- Health screening or service required
- Criminal history check requirements beyond those required by National Health Corps
- Current COVID-19 and flu vaccine required.
Language Proficiency Requirements
- No language proficiency required