SEAMAAC is a community-based nonprofit organization based in Southeast Philadelphia whose mission is to support and serve immigrants, refugees, and other marginalized communities, as they seek to advance the condition of their lives in the United States. The Hansjörg Wyss Wellness Center is a South Philadelphia community center for health and wellness, which provides community education, group programming, and social services (operated by SEAMAAC) as well as primary healthcare and health specialty services (operated by Jefferson Health Care).
The Community Health Navigator will advance immigrant/refugee community health through a variety of activities at the Wyss Center. Such activities include the facilitation of direct client services (one-on-one and group programming), community education, health and social system navigation, and language access where applicable. Lastly, the CommunityHealth Navigator will develop and implement community outreach initiatives and engage in program improvement processes that will enhance the accessibility of health and wellness programming to target communities.
Major Duties and Responsibilities
- Providing outreach to agencies to build awareness
- developing and distributing new materials geared towards patients, clients, and/or organizations
- Providing outreach in the community to promote services
- Developing new program materials to aid reach, scope, and effectiveness
- Networking with the community
Characteristics of an Ideal Candidate
- Organized; sound organizational skills
- Comfortable speaking with patient/client populations, individually or in groups
- Interested in health and wellness promotion
- Experience in healthcare and/or social service field
- Education in Social Work, Public health, and/or Psychology
- Positive attitude
- Patient and calm
- Good verbal and written communication skills
- Proficient computer and data entry skills (e.g., Microsoft suite)
- Experience working with patient/client populations
- Familiarity with patient/client populations
- Speaks language(s) spoken by patient/client populations
- Instills trust easily
- Creative problem solving
- Kind and friendly
- Experience in community health or in a healthcare setting
Knowledge Required for the Position
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
- Member uses initiative in carrying out recurring assignments following set procedures, independently
- The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
- Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
- Written and oral guides provide specific instructions for doing service.
- Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
- Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
- The Member must develop new techniques, methods, or approaches to complete service position assignments.
- Language proficiency*
Language Proficiency Requirements
- Bilingual skills in Asian language/dialect(s) and/or Spanish preferred
- Additional languages include: Arabic, French, and Ukrainian
- Able to speak the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical, social, and professional topics
- Able to read standard newspaper items addressed to the general reader, routine correspondence, reports, and technical materials in the individual’s special field.