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Northeast Pennsylvania

Health Education

The member will support the Sullivan County Laurel Health Center, a federally qualified health center, located in rural PA. As an extension of the Laurel Health Center healthcare team, community health workers (CHW) assist in coordination of care and education, identifying individuals and families to assist in healthcare utilization.  CHW’s contribute to improved health outcomes through patient outreach to enhance continuity of care and provide support in treatment plans for preventative care and disease management. CHW’s advocate, educate, and support patients in order to help them improve their lifestyle and connect them with appropriate healthcare options.  

-Bridge the gap between health care providers and patients by helping patients navigate the healthcare system, community resources and social support services.
-Establish and maintain trusting working relationships with patients and their families while providing general support and encouragement.
-Manage compliance of patient populations within assigned health center(s) to improve health outcomes and quality metrics.  
-Help patients set and attend appointments; including coordinate of transportation services.  Following up with patients via phone calls and visits.
-Support Provider and Patient Treatment Planning as a care coordinator supporting:
     -Individuals missing age-based or seasonal screenings, tests, or vaccines.
     -Preventative and Wellness Screenings 
     -Transitions of Care
     -Quality of Care, and “Care Gaps”
-Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and empowerment.
-Facilitates referral(s) and follow up services or otherwise coordinates care; and identifies and helps enroll eligible patients in federal, sate and local private and nonprofit health and human services programs. 
-Maintain open communication lines with providers, patients, involved family, resources, etc to ensure service needs are achieved. 
-Regular use of Electronic Health Record, navigate internal and external insurance plan(s) portals, databases, and spreadsheets.
-Capacity Building to Advance Community Health and Improve Health Outcomes- To be determined after collaborative listening session.

Familiar with health-related issues

Self-starter

Detail-oriented

Able to build strong relationships

Comfort speaking with others, individually or in groups

Knowledge of AmeriCorps/Health Corps member requirements

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

Member uses initiative in carrying out recurring assignments following set procedures, independently

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.

Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Written and oral guides provide specific instructions for doing service

Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects

Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations

Member has to develop, analyze, or evaluate information before the service position can progress

The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data

Special safety regulations or precautions that must be observed

Health screening or service required

Criminal history check requirements beyond those required by National Health Corps

No sweats, no flip flops, no shorts, low-rise or hip-hugger pants or jeans. No T-shirts or sweatshirts/hoodies. No Beachwear, Crop tops, clothing showing midriffs, spaghetti straps or see through tops.  

Service hours are typically 8am-4:30pm. Lunch break does not count towards NHC direct service hours.

English

Member must adhere to federal and state regulations regarding patient privacy; must pass employment physical and drug screen. Required clearances include
•    Act 33
•    Act 34
•    Act 73

No