COVID19 Liaison

Position Status



Northeast Pennsylvania

NHC Position Type

COVID-19 Responder

Position Summary

The NHC member will enhance COVID-19 reporting, notifying, training, and resource sharing to Hamidian Training Institute patients, their families and employees through community outreach, coordination of care, and patient outreach. They will conduct contact investigation, contact tracing, reporting of COVID positive cases to Pennsylvania state entities, provide COVID training and assist with tracking and assisting patients, families and employees with COVID vaccination. They will further support patient care through partnering with the patient support team, medical records, medical team and clinical departments through monitoring the health and wellness of patients not entering the office for care through periodic video sessions, safety and crisis planning, and coordination of care with other providers.

Major Duties and Responsibilities

  • Communicating with patients newly diagnosed withCovid-19
  • Maintaining professional boundaries and respecting patient confidentiality
  • Collecting and recording information on patients
  • Providing cases with information about quarantine procedures
  • Referring patients to social and support services
  • Following established scripts to provide information to patients
  • Attending meetings with host site staff as needed
  • Conducting outreach to patients with unmet needs
  • Working closely with staff and leadership
  • Coordinating with liaisons to problem-solve
  • Participating in patient care and education
  • Providing administrative and logistical support
  • Obtaining feedback to improve communications
  • Generating and disseminating monthly reports
  • Providing information pertaining to the COVID-19 vaccine
  • Building strong relationships

Characteristics of an Ideal Candidate

  • Understanding of/Willingness to learn about the community
  • Outgoing, confident
  • Eager to engage, Compassionate, Respectful
  • Open-minded, Non-judgmental
  • Open to learning and growth
  • Organized; sound organizational skills
  • Can manage time independently
  • Good interpersonal skills
  • Ability to interact professionally
  • Ability to interact empathetically with diverse individuals
  • Ability to handle confidential information
  • Familiarity with health-related issues
  • Experience working with patient populations
  • Excellent customer service
  • Speaks language(s) spoken by patient populations
  • Knowledge of health-related issues
  • Good telephone skills
  • Knowledge of electronic health records and medical/clinical experience, a plus

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required


The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.


  • Written and oral guides provide specific instructions for doing service
  • Most instructions are easily memorized and require little interpretation
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects


  • Member has to develop, analyze, or evaluate information before the service position can progress
  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
  • The Member must develop new techniques, methods, or approaches to complete service position assignments

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis

Nature of Contacts


Purpose of Contacts

to give or exchange information

Criminal History Check Requirements Beyond NHC Standard Checks

Our agency requires: 

  • PA Child Abuse History Clearance
  • Act 31 attestation form
  • Act 31 training course- Recognizing & Reporting Child Abuse in PA