Outreach Coordinator

Position Status

Full

Site

Northeast Pennsylvania

NHC Position Type

Outreach Coordinator

Position Summary

Homelessness is a public health issue, with homeless individuals suffering from higher rates of illness and dying, on average, 12 years sooner that the general population. Providing referrals and supportive services to homeless clients and advocating on their behalf to help them navigate the health care and housing system will lessen this health disparity which has been complicated by the pandemic.

An NHC member will benefit the Catherine McAuley Center and the women and children experiencing homelessness that we serve through:

  • Conducting apartment searches for clients in need of scattered site housing that fit criteria as designated by HUD or other programmatic requirements.
  • Working with children through therapeutic play and one on one interactions to both serve the needs of the children in housing programs and to allow their mothers time and space to speak openly with Caseworkers.
  • Managing projects that enhance the quality of care and environment for clients at all properties.
  • Supplementing operations of Food Pantry and Period Project.

The Catherine McAuley Center is looking to increase the depth of supportive services and case management that our clients receive. This position will expand and expedite the service offerings to our clients.

Major Duties and Responsibilities

The Outreach Coordinator will be:

  • providing outreach to agencies to build awareness
  • obtaining feedback to improve communication materials
  • utilizing data to schedule education sessions
  • providing health education to at-risk populations
  • attending trainings and/or community events
  • maintaining an inventory of supply materials for patients, clients, and/or organizations
  • providing outreach in the community to promote services
  • linking clients from community organizations to services
  • assessing and reporting on existing services in the target area
  • creating and implementing surveys to assess program effectiveness
  • networking with the community
  • doing educational presentations
  • coordinating with outside facilities, faith-based organizations, social services agencies, private medical practices, etc.
  • linking individuals and treatment services via education and by serving as a point of contact for community based agencies
  • developing educational materials

Characteristics of an Ideal Candidate

The ideal candidate will be:

  • Patient and good with client populations
  • Open-minded and non-judgmental
  • Compassionate and approachable
  • Excellent communicator and excellent interpersonal skills
  • Experienced with communities/agencies
  • Experienced with project implementation
  • Good with diverse personalities
  • An energetic team player
  • Ability to work in deadline-oriented environment
  • Works well with others
  • Good listener
  • Thinks creatively
  • Desires to empower community
  • Confident
  • Able to build relationships with experts
  • Ability to work in a fast-paced environment
  • Committed to social justice and/or has some background in social justice or advocacy work
  • Interest in health, social justice, and policy issues

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.

Guidelines

Most instructions are easily memorized and require little interpretation.

Complexity

The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff. The service position product or service affects the design or operation of systems, programs, or equipment. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

Clients

Purpose of Contacts

to motivate, influence, or educate people to support change behaviors

Special Considerations

Staff and clients residing in the Emergency Shelter are encouraged to be vaccinated and are asked to test for COVID-19 weekly.

Language Proficiency Requirements

English/Spanish bilingual is a plus

Criminal History Check Requirements Beyond NHC Standard Checks

The Catherine McAuley Center will require a child abuse clearance.