Resource Navigator

The Resource Navigator will assist in building connections with community resources including health and social services, assist in connecting MFHS clients and the community with needed services to address the social determinants of health, organize outreach efforts to ensure ongoing collaboration with community partners and referral sources, and coordinate cross collaboration between MFHS programs and other providers. The Resource Navigator will guide clients through the various health and social service system complexities, assist in enrolling clients in the programs offered by MFHS, and serve as the liaison between community resources, MFHS staff, and clients; build effective working relationships with clients; and educate and assist clients with navigating through the parameters set forth by community providers. 

The hours are Monday through Friday 8:30 AM - 4:30 PM. Evening or weekend hours may be needed based on community events or clients' needs. Equal time off will be provided within the work week or hours worked and the member would have advance notice of schedule change. 1/2 an hour will be allocated for lunch which will not count towards member's service hours

• Build strong professional relationships with clients to facilitate client engagement in all aspects of care; communicate information to clients to facilitate informed decision-making and connect families to needed services including providing assistance with completion of applications and follow-up documentation.
• Serve as an MFHS liaison between the community, providers, staff, and clients by working collaboratively, maintaining effective communication, and building positive relationships to eliminate barriers to care.
• Will provide direct engagement with existing community partners and develop new partnerships with providers across diverse fields (including health care, mental health/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services), accumulating extensive knowledge of the services available through them.
• Will provide ongoing and consistent outreach to facilitate client access to community resources and generate and sustain a steady flow of referrals to MFHS programs.
• Facilitate and or schedule appointments to all MFHS Services, Community Services, and Referral resources as required

• Familiar with health equity-related issues
• Able to build strong relationships
• Community engagement/outreach skills
• Able to communicate effectively with individuals or diverse backgrounds and identities
• Excellent communication skills
• some initiative is required to perform job functions independently 

• Knowledge of AmeriCorps/Health Corps member requirements
• Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

• The supervisor will assign service activities, advises on changes in procedures, and is available for assistance when required.

• The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.

• Member must use considerable judgment in adapting current or developing new guidance. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
• Weekly teams call with Supervisor and other members of the MFHS Team 

• The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
• Although oral and written guidelines are provided through orientation and continuing education, the member must assess and identify individual needs of the client
• Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria

• Unusual service hours, involving evenings, weekends, or long shifts
• Personal vehicle required
• Significant travel (more than 25%)
• Language proficiency, Bilingual English/Spanish
• Criminal history check requirements beyond those required by National Health Corps
• Evening or Weekend hours may be needed based at community events. Equal time will be provided within the work week or hours worked and the member would have advance notice of schedule change. 
• Most travel is within the community for outreach purposes and occasionally to educational programs or other MFHS host sites meetings. 

MFHS DRESS CODE POLICY
MFHS takes pride in the quality staff we employ, and your appearance and behavior should reflect MFHS’s standards and project the proper image to those you interact with in your role, so please dress appropriately for your work area.
MFHS also recognizes casual business dress and the positive effects it has on employee morale. Each site should post a sign where it can be readily seen by all clients, stating that staff is dressed down for casual Friday and certain days of the year maybe designated as casual days. On these days, “casual business attire”  may be worn.
MFHS reserves the right to direct employees to conceal/remove body piercing and/or tattoos during the work day.
For employees attending meetings with Non-Agency personnel or representing MFHS at any outside event, attire should be appropriate to the occasion.
Enforcement of this policy is the responsibility of MFHS management and supervisory personnel. If you question the appropriateness of the attire, it probably isn’t appropriate.
Requests for advice and assistance in administering or interpreting this policy should be directed to Human Resources.
Business attire is to be worn Monday through Thursday.
MFHS does not have dress codes that restrict employees’ clothing or appearance on the basis of gender or other categories identified in our EEO policy. Transgender and gender non-conforming employees have the right to comply with company dress codes in a manner consistent with their gender identity or gender expression.
In addition, please demonstrate good hygiene practices and grooming of hair/facial hair. No heavy perfumes, colognes or scented lotions are permitted. As a general rule, scents should not be noticeable from outside a personal distance (3 to 4 feet).

Examples of Appropriate Business Attire:
Blazers, suits or sport coats(during meetings)
Dress slacks/chinos
Dresses/Skirts
Blouses
Dress shirts with button and collars
Sweaters
Ties (during meetings)
Dress shoes/boots

Examples of Appropriate Casual Business Attire – Dress Down Fridays
Polo shirts with collars
Sweaters and cardigans
T-shirts (corporate wear only)
Jeans (ex. no holes, fraying)
Capris
Slacks
Sneakers (exception-clinical staff)
Loafers
Sweaters and cardigans

Examples of Inappropriate Attire
T-Shirts with offensive sayings, graphics or cigarette/beer slogans
Muscle shirts
Cutoffs
Athletic wear
Spandex
Rubber beach sandals
Leggings or stirrup pants
Halter tops
Midriff shirts
Mini skirts
Shorts
 

Full Professional Proficiency in English and Spanish and able to use the language fluently and accurately on all levels pertinent to professional needs.

PA child abuse clearance and criminal history check requirements beyond those required by National Health Corps