Child and Family Navigator

Position Status

Full

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

The Child and Family Navigator role will assist the community with addressing the opioid crisis by serving within our MAT program and across our entire clinic. This role will specifically coordinate maternal-child care between our in-house MOUD, primary care, and perinatal services with external MOUD (i.e., methadone), primary care, and perinatal services when parents and infants receive services from more than one entity. The role will also help participants navigate community resources while providing support and advocacy as needed. Finally, the Child and Family Navigator will assist patients interested in reconnecting and reunifying with their families and communities

Major Duties and Responsibilities

  • identifying patients who are at-risk to assess eligibility for various services
  • offering and reviewing screenings or self-referrals
  • referring patients to other programs and community services
  • providing follow-up and case management to deliver assistance and information
  • implementing patient engagement strategies to improve outcomes
  • developing and/or facilitating classes with other professionals
  • maintaining professional boundaries and respecting patient confidentiality
  • coordinating health and wellness activities including classes and group
  • documenting interactions with patients in an electronic health record
  • attending and participating in community or host site events
  • collaborating with supervisors and other leadership
  • implement strategies to recruit clients to attend health and wellness classes
  • screening persons admitted for referral to behavioral health services
  • conducting social determinants of health screener
  • providing social service navigation
  • conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • knowledge of supporting people with addiction
  • knowledge of harm reduction strategies
  • knowledge and attitudes toward creating an anti-racist organization

Knowledge Required for the Position

  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • Knowledge of intake and program expectations
  • Engaging with target population

Supervision

  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the NHC member at service.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Guidelines are generally applicable, but the NHC member independently makes adaptations in dealing with problems and unusual situations.

Complexity

  • NHC member has to develop, analyze, or evaluate information before the service position can progress.
  • In making decisions, the NHC member is often required to depart from past approaches and to extend traditional techniques.

Purpose and Impact of Service Position Assignments

  • NHC member provides timely services of a personal nature to others.
  • NHC member’s service position impacts on the adequacy of research conclusions.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • community organizations
  • community groups
  • clients

Purpose of Contacts

  • to motivate, influence, or educate people to support change behaviors
  • to provide customer service
  • to give or exchange information

Special Considerations

  • Special safety regulations or precautions that must be observed
  • Federally Qualified Health Center requirements must be met
  • COVID precautions and required PPE must be observed at all times while on site

Criminal History Check Requirements Beyond NHC Standard Checks

  • Child abuse clearance