Child and Family Navigator

Position Status

Open

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

The Child and Family Care Navigator will serve as a bridge between perinatal support service initiatives of PHHS Reproductive and Child Health (RCH) program and Medication Assisted Treatment program. The member will be responsible for enrollment, follow up, and tracking of eligible perinatal patients and infants in services designed to improve infant and birth parent health outcomes. Priority services will identify and address unmet needs of pregnant persons with substance use disorders, housing instability, and lack of engagement in prenatal care.

This position is directly supervised by the MAT Program Manager and receives task supervision from the RCH Program Director or other team members as needed. The target population served by this position includes pregnant and birth parents of infants, and infants up to 1 year, in SKWC catchment areas of 19121 and 19134, as well as at the Hub of Hope clinic for people experiencing homelessness, and Pathways to Housing PA clinic for people with chronic homelessness plus serious mental illness and/or substance use disorders. This position provides essential support for the provision of perinatal support and an incentive-based care program intended to decrease maternal and infant mortality, improve infant and caregiver health, and decrease health disparities among these higher-risk. This position has recurring access to persons with disabilities, children, and elders through regular health care operations.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Implementing patient engagement strategies to improve outcomes
  • Maintaining professional boundaries and respecting patient confidentiality
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Collaborating with supervisors and other leadership
  • Conducting program quality improvement and data analysis
  • Supporting prenatal and postnatal care needs of birth parents and caregivers of neonates affected by substance use disorders consistent with low barrier, harm reduction, and trauma informed care principles and practices.

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations
  • Familiarity with patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  • Member will be responsible for some concrete tasks that are well defined with specific due dates, as well as some projects that require initiative to determine best workable solutions.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Some tasks have concrete guidelines and are well structured. Others will require a high degree of flexibility, problem-solving, and strategic thinking.

Complexity

  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • Individual patient engagements will likely require significant flexibility and problem-solving. Other tasks, such as documentation in the EHR or monthly reports will be straightforward and well defined.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Clients
  • community organizations, funders, and other clinic providers.

Purpose of Contacts

  • To motivate, influence, or educate people to support change behaviors.
  • to give or exchange information

Special Considerations

  • Language proficiency (Bilingual Spanish/English is helpful but not required)
  • Health screening or service required
  • Proof of COVID-19 Vaccination must be produced upon hire.
  • Candidates with lived experience strongly encouraged to apply!