Clinic Liaison

Position Status

Open

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

The Clinic Liaison connects newly arrived refugees and immigrants with primary care providers, manages clients’ specialist and follow-up care, and provides clients with health education services and other support. As such, the Clinic Liaison is an integral part of NSC’s Health Team and connects with other NSC programs on a regular basis. 

Major Duties and Responsibilities

  • referring patients to other programs and community services
  • maintaining professional boundaries and respecting patient confidentiality
  • educating patients on medical interventions and prevention
  • providing social service navigation
  • liaison with clinic partners for care coordination, preventive healthcare screenings and referrals, management of specialist and follow up care

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion, Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • NHC member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the NHC member at service.

Guidelines

  • Guidelines are generally applicable, but the NHC member independently makes adaptations in dealing with problems and unusual situations.

Complexity

  • In making decisions, the NHC member is often required to depart from past approaches and to extend traditional techniques.

Purpose and Impact of Service Position Assignments

  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Clients
  • In addition to contact with clients, this position also functions as the main point of contact with clinical partners.

Purpose of Contacts

  • to provide customer service

Special Considerations

None

Language Proficiency Requirements

  • Second language proficiency in a language other than English preferred, but not required

Criminal History Check Requirements Beyond NHC Standard Checks

  • Child abuse clearance