NHC Position Type
The Clinic Liaison connects newly arrived refugees and immigrants with primary care providers, manages clients’ specialist and follow-up care, and provides clients with health education services and other support. As such, the Clinic Liaison is an integral part of NSC’s Health Team and connects with other NSC programs on a regular basis.
Major Duties and Responsibilities
- referring patients to other programs and community services
- maintaining professional boundaries and respecting patient confidentiality
- educating patients on medical interventions and prevention
- providing social service navigation
- liaison with clinic partners for care coordination, preventive healthcare screenings and referrals, management of specialist and follow up care
Characteristics of an Ideal Candidate
- Organized; sound organizational skills
- Multi-tasker; ability to balance
- Comfortable speaking with patient populations, individually or in groups
- Interested in health and wellness promotion, Experience interacting with patient populations
- Education in Social Work, Public health, and/or Psychology
- Positive attitude
- Patient and calm
- Good verbal and written communication skills
- Proficient computer and data entry skills (e.g., Microsoft suite)
- Knowledge of the disease process
- Experience working with patient populations
- Familiarity with patient populations
- Speaks language(s) spoken by patient populations
- Instills trust easily
- Creative problem solving
- Kind and friendly
Knowledge Required for the Position
- Knowledge of AmeriCorps/Health Corps member requirements
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
- NHC member uses initiative in carrying out recurring assignments following set procedures, independently.
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
- The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the NHC member at service.
- Guidelines are generally applicable, but the NHC member independently makes adaptations in dealing with problems and unusual situations.
- In making decisions, the NHC member is often required to depart from past approaches and to extend traditional techniques.
Purpose and Impact of Service Position Assignments
- The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
Nature of Contacts
- In addition to contact with clients, this position also functions as the main point of contact with clinical partners.
Purpose of Contacts
- to provide customer service
Language Proficiency Requirements
- Second language proficiency in a language other than English preferred, but not required
Criminal History Check Requirements Beyond NHC Standard Checks
- Child abuse clearance