Health Access Liaison (Dental)

Position Status

Open

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

NSC welcomes and empowers immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections. NSC serves 5,000 immigrants and refugees from more than 100 countries each year through comprehensive services including language access and proficiency, legal services, community transition and integration, health access, employment support, and a variety of case management programs. For nearly 100 years, our organization has adapted services and tailored programs in response to the evolving needs of our clients. 

The Health Access Liaison (Dental) position at Nationalities Service Center conducts outreach, education, connection to dental care, primary care, and preventive services and provides general health access supports to vulnerable refugees and immigrants in the Greater Philadelphia region. As such, the Health Access Liaison (Dental) is an integral part of NSC’s Health Team and connects with other NSC programs on a regular basis. 

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Maintaining professional boundaries and respecting patient confidentiality
  • Coordinating health and wellness activities including classes and groups
  • Educating patients on medical interventions and prevention
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Updating documentation to assess program adoption and progress
  • Collaborating with supervisors and other leadership
  • Providing social service navigation
  • Participating in meetings and conferences
  • Conducting program quality improvement and data analysis
  • Providing follow-up to deliver assistance and information
  • Case review to ensure requirements are met

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Team-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Interest in health care, global health, immigrants and refugees

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • Member at 90 days, should have understanding and ability for independent tasks, while also consulting with supervisor as needed.

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Member must use considerable judgment in adapting current or developing new guidance.

Complexity

  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Clients
  • Community groups and community organizations

Purpose of Contacts

  • To give or exchange information
  • To make medical appointments

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • Unusual service hours to start the shift early morning due to medical appointments
  • Proof of COVID-19 Vaccination must be produced upon hire.