Health Access Liaison (General)

Position Status

Open

Site

Philadelphia

NHC Position Type

Care Coordinator

Position Summary

NSC welcomes and empowers immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections. NSC serves 5,000 immigrants and refugees from more than 100 countries each year through comprehensive services including language access and proficiency, legal services, community transition and integration, health access, employment support, and a variety of case management programs. For nearly 100 years, our organization has adapted services and tailored programs in response to the evolving needs of our clients. 

The Health Access Liaison (General Health) position at Nationalities Service Center conducts outreach, education, connection to primary care and preventive services and eligibility screening and health insurance enrollment assistance, and provides general health access supports to vulnerable refugees and immigrants in the Greater Philadelphia region. As such, the Health Access Liaison (General Health) is an integral part of NSC’s Health Team and connects with other NSC programs on a regular basis.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Developing and/or facilitating classes with other professionals
  • Maintaining professional boundaries and respecting patient confidentiality
  • Educating patients on medical interventions and prevention
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Updating documentation to assess program adoption and progress
  • Collaborating with supervisors and other leadership
  • Implement strategies to recruit clients to attend health and wellness classes
  • Screening persons admitted for referral to behavioral health services conducting
  • Providing social service navigation
  • Participating in meetings and conferences
  • Conducting program quality improvement and data analysis
  • Providing follow-up to deliver assistance and information case review to ensure requirements are met

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Team-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly
  • Experience in a community health center or healthcare setting
  • Interest in health care, global health, immigrants and refugees

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • Member at 90 days, should have understanding and ability to complete independent activities and also consulting with supervisor

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
  • Through supervision Member and supervisor review on an ongoing basis

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.

Complexity

  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Clients
  • Community groups, health care partners, community organization

Purpose of Contacts

  • To give or exchange information
  • To provide client support

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • unusual office hours starting shift early based on medical appointments
  • Proof of COVID-19 Vaccination must be produced upon hire.