Integrated Services Navigator & Recruiter

Position Status




NHC Position Type

Patient Navigator

Position Summary

Our center offers a diverse list of programs that patients can be referred to by current providers within any department or choose a la carte based on their own interests and health needs. Although these services are offered within one building, many patients are not aware of the vast array of programs available, how to get involved or who to contact.  Programs such as nutrition education, cooking classes, fitness and exercise classes, yoga, meditation, creative arts therapies groups, and other health education classes are offered. The core of the member’s responsibilities is to engage, inform, orient, link and register new and existing patients and community members to the myriad of integrated services and provide individual consults as needed to better support referrals and increase access to programs. The member's role is designed to increase accessibility to programs so that we can meet an increased capacity of community members. The delivery of such Wellness programs are designed to mitigate the impact of disparate health conditions. The AmeriCorps member will be vital to decreasing barriers of access to care by bridging the gap between our patient’s current awareness of integrated wellness services, including raising awareness of what the programs are, education of the benefits of the programs and supporting recruitment and engagement. By decreasing barriers and supporting recruitment and retention and ultimately enhancing the quality of patient care, the center can better meet the needs of such individuals. 

Additionally, the member will support in-reach and outreach efforts to promote the above-mentioned programs. The efforts include but are not limited to maintaining up to date knowledge of Center programs, providing questionnaires and follow up phone calls regarding the patient’s interest in programs, social media engagement, and responsibility for the monthly patent calendar of current services.  The member will be responsible for ensuring all brochures, in-house marketing materials and social media presence is cultural, racially and ethnically relevant relative to the community served.

Once patients have been linked and registered in a program the member responsibilities include but are not limited to organizing and promoting information sessions regarding specific programs, and making reminder calls for said classes and events. Additionally, the member will make the patient program calendars as well as communicating this information to appropriate departments.  Other duties to enhance patient recruitment and retention could include administering patient satisfaction surveys, making follow-up phone calls to all new patients seen within a week, with an emphasis on patient recruitment and outreach. The member will be present in all community advisory councils, primary care huddles and other Department meetings as needed to ensure information flows from one team to the next and that programs are not offered in a silo rather there is continuity in open communication across departments. Additionally, the member will co-coordinate and facilitate the moment of 11th Street’s Social Justice Group. This group is designed to respond to the emerging social just needs of the community and provide opportunities to mitigate some of these needs; and the member will be expected to participate in undoing racism meetings as well as racial affinity groups in order to hold accountable individual responsibility in social justice systems as well as supporting the collective efforts of 11 Street family health services and our anti-racist efforts.

11 street family health services is the 1st health home nationally certified in the trauma informed care model of Sanctuary. It is via this work we have engaged in racially trauma informed conversations and practices for the last several years. We have recently successfully completed a 2 year grant funded by Center for Health Care Strategies and Robert Wood Johnson, Advancing Integrated Models of care by way of Anti-racist trauma informed care. Our focus is on improving our efforts of racially trauma informed care in practice. The initiatives driven in this grant continue today and the member will have the opportunity to participate in them. These activities include and are not limited to monthly undoing racism meetings, racial affinity groups, and the development and delivery of an Anti-racist Advisory Council (a partnership between staff and community members).  All of these efforts are set up to guide and inform our policies, practices, and staff development.

Major Duties and Responsibilities

  • Brief health education to patients
  • Coordinating with other programs to provide health classes
  • Tracking, enrolling, and surveying patients for improvement
  • Recruiting clients to participate in health classes
  • Attending meetings and patient huddles
  • Conducting phone outreach as assigned by leadership
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments
  • Developing various programs on improving health literacy
  • Registering patients as well as  providing follow-up social service navigation
  • Program recruitment and engagement
  • Supporting outreach

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Proficient computer and data entry skills (e.g. Microsoft Excel)
  • Multi-tasker; ability to balance
  • Self-manager
  • Good communication skills
  • Outgoing
  • Independent
  • Open-minded
  • Non-judgemental
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Good telephone skills
  • Flexible

Knowledge Required for the Position

  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.


  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • How the member executes assignments can be adapted easily to meet a variety of leading and work styles. The supervisor works with the member to support in this process.

Purpose and Impact of Service Position Assignments

  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The community served benefits from and increase in a awareness of health prevention services offered and navigation support within the health center thereby limiting barriers to quality programing.

Nature of Contacts

  • Clients
  • Community Organizations

Purpose of Contacts

  • To provide customer service

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • some evening and weekends; we do take into consideration personal or other service oriented obligations and can be flexible.
  • Proof of COVID-19 Vaccination must be produced upon hire.