*Priority Start ASAP!* Clinic Liaison

Position Status




NHC Position Type

Care Coordinator

Position Summary

The Clinic Liaison connects newly arrived refugees and immigrants with primary care providers, manages clients’ specialist and follow-up care, and provides clients with health education services and other support. As such, the Clinic Liaison is an integral part of NSC’s Health Team and connects with other NSC programs on a regular basis. 

Major Duties and Responsibilities

  • referring patients to other programs and community services
  • maintaining professional boundaries and respecting patient confidentiality
  • educating patients on medical interventions and prevention
  • providing social service navigation
  • liaison with clinic partners for care coordination, preventive healthcare screenings and referrals, management of specialist and follow up care

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion, Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Experience working with patient populations
  • Familiarity with patient populations
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • NHC member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the NHC member at service.


  • Guidelines are generally applicable, but the NHC member independently makes adaptations in dealing with problems and unusual situations.


  • In making decisions, the NHC member is often required to depart from past approaches and to extend traditional techniques.

Special Considerations

  • Proof of COVID-19 Vaccination must be produced upon hire.

Language Proficiency Requirements

  • Second language proficiency in a language other than English preferred, but not required