Senior Patient Advocate

Position Status

Open

Site

Philadelphia

NHC Position Type

Patient Navigator

Position Summary

The NHC member will serve with our older adult population to assist them in working through the challenges and setting services in place to enhance their ability to live longer, healthier, independent lives in their homes and communities. As the NHC member advocates for the patient, we will see greater outcomes and stability for our older adults.

Major Duties and Responsibilities

  • completing and submitting patient applications for social services and medication assistance programs
  • following-up with patients to ensure documentation is completed
  • providing brief health education to patients
  • recruiting clients to participate in health classes
  • following-up with companies to verify application status
  • attending meetings and patient huddles
  • conducting phone outreach as assigned by leadership
  • assisting in care coordination and resource referrals
  • conducting outreach to patients via phone/letters
  • linking patients to care by scheduling appointments
  • creating social service resources guides and lists for clients
  • counseling clients on how to access social services and benefits
  • coordinating for resource distribution with other programs
  • registering patients as well as providing follow-up social service navigation
  • finding additional community resources and programs for patients

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Multi-tasker; ability to balance
  • Self-manager
  • Good communication skills
  • Outgoing
  • Independent
  • Open-minded
  • Non-judgmental
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Good telephone skills
  • Knowledge of health records
  • Flexible
  • Start projects independently

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations¬†involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.

Complexity

  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Community Groups

Purpose of Contacts

  • to give or exchange information

Special Considerations

  • Special safety regulations or precautions that must be observed

Criminal History Check Requirements Beyond NHC Standard Checks

  • Child abuse clearance