Aftercare Coordinator

Position Status




NHC Position Type

Health Education

Position Summary

The member will function as a key part of the multi-disciplinary medical respite care team, providing aftercare service coordination health and social services to client who has obtained permanent housing while in medical respite. In this regard the member will connect patients with services essential to their success, filling in the gaps between other team members and supportive services- to ensure seamless continuity of care. The AmeriCorps member would also provide health education including chronic disease self-management education, nutrition education, and addiction education and support

Major Duties and Responsibilities

  • Engaging in outreach and promoting health education topics and healthcare services
  • Collaborating with pre-existing patients and partner organizations
  • Scheduling and coordinating intervention/class logistics
  • Creating healthcare and wellness educational materials,
  • Facilitating and conducting healthcare and wellness trainings and classes
  • Implementing and executing program using established protocols
  • Conducting data collection,
  • Providing health counseling and coaching,
  • Keeping and organizing documentation and records,
  • Securing equipment and supplies,
  • Doing healthy cooking demonstrations,
  • Coordinating with food access programs

Characteristics of an Ideal Candidate

  • Compassionate,
  • Open-minded,
  • Non-judgmental,
  • Multi-tasker; ability to balance,
  • Coordination and/or great project management skills,
  • Good verbal and written communication skills,
  • Progressively responsible education or experience in health and human services related field
  • Proficient computer skills and data entry skills,
  • Passion for community outreach or helping others to
  • improve their health a plus

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service.
  • Most instructions are easily memorized and require little interpretation.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.


  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts


Purpose of Contacts

To motivate, influence, or educate people to support change behaviors

Special Considerations

  • Personal vehicle required,
  • Significant travel (more than 25%),
  • Special safety regulations or precautions that must be observed

Special safety regulations/precaution are the processes that our followed at Bethlehem Haven in the case of a covid exposure.

  1. If there is a positive covid at the facility member will receive a rapid covid test
  2. If member  is positive they will receive a curative test. Member will work from home till the result comes back.
  3. If negative member can return to facility. If positive member will work from home for the next 10 days.  


Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.