Behavioral Health Care Coordinator

Position Status




NHC Position Type

Case Manager

Position Summary

The most important reasons for inadequate care is  the lack of adequate follow-up and non-adherence with treatment recommendations.  The purpose of the behavioral health care coordinator is to connect with patients in between office visits to ensure that the patient is doing well with their treatment plan and scheduling follow up appointments with their physicians.  The member will be performing a vital role that is would otherwise go undone at the Shadyside Family Health Center.  


Major Duties and Responsibilities

  • Providing individualized, tailored care to a specific patient population
  • Offering continuity of care and following the same patient panel
  • Following up and assisting patients with social service and health care navigation
  • Coordinating with other staff to connect patients with resources
  • Developing and facilitating education and curriculum,
  • Navigating patients to other social services,
  • Registering patients in the case management system,
  • Providing access to and awareness of resources for patients
  • Coordinating with other programs to expand partnerships
  • Building relationships with community experts and internal professionals
  • Conduct classes and one-on-one education

Characteristics of an Ideal Candidate

  • Interested in health and wellness promotion,
  • Experience in healthcare field,
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented,
  • Positive attitude,
  • Patient and calm,
  • Good verbal and written communication skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Experience working with patient populations,
  • Instills trust easily,
  • Creative problem solving,
  • Resilience,
  • Open-minded,
  • Non-judgmental,
  • Kind and friendly,
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations


  • Most instructions are easily memorized and require little interpretation.
  • Member must use considerable judgment in adapting current or developing new guidance.


  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts


Purpose of Contacts

To motivate, influence, or educate people to support change behaviors

Special Considerations

  • Ability to manage the specific emotional demands of working with a population who have mild to severe depression and, often, significant histories of trauma
  • Health Screening and Services required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.