Behavioral Health Depression Care Manager

Position Status

Open

Site

Pittsburgh

NHC Position Type

Case Manager

Position Summary

The UPMC-Shadyside Family Health Center is a safety-net practice, caring for a large population of people of color and a medically underserved population. We are committed to providing excellent primary health care services to our patients, and excellent residency training to its post-graduate residents seeking to become Board Certified Family Physicians.   

The AmeriCorps member will manage the center’s depression care registry, follow up with patients needing linkages to community referrals, and act as a team member with our clinic’s psychiatrist and behavioral health faculty to assist patients with accessing care.  Patient unmet needs include advocacy and referral information to access community behavioral health care. Scheduling and locating providers with availability can be overwhelming and a lengthy process, our patients often to do not have a guide to this type of care and patients unfortunately ‘fall through the cracks.”  This position will have ongoing access to our BH patients through weekly reviews with our psychiatrist in Wednesday clinics, and well as daily access through the depression registry .

This position sits within and collaborates with the entire primary care team at Shadyside, and  cares for patients together with the entire  team, often communicating through the shared electronic health chart.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Developing and/or facilitating classes with other professionals
  • Maintaining professional boundaries and respecting patient confidentiality
  • Educating patients on medical interventions and prevention
  • Documenting interactions with patients in an electronic health record
  • Collaborating with supervisors and other leadership
  • Screening persons admitted for referral to behavioral health services conducting
  • Social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Experience in interviewing or peer counseling
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Creative problem solving
  • Persistence
  • Resilience
  • Open-minded
  • Non-judgmental

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.

Weekly patient reviews with our psychiatrist ensure patient care is being met.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Community Groups

Purpose of Contacts

  • To motivate, influence, or educate people to support change behaviors.

Special Considerations

  • Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.