Community Outreach Coordinator

Position Status

Open

Site

Pittsburgh

NHC Position Type

Outreach Coordinator

Position Summary

The member will be a key touchpoint in building linkage relationships between IM-REP and community services, those community services and patients, and staff and community services through education and engagement. The member will recruit new community services as partners, will partner with existing community relationships to broaden services offered to patients, and will improve warm-handoffs to services through additional capacity. 

Major Duties and Responsibilities

  • Providing outreach to agencies to build awareness, creating and developing communications related to outreach campaigns
  • Obtaining feedback to improve on communication materials
  • Developing and providing health education for the community
  • Providing outreach to stakeholders to identify issues,
  • Reaching out to community serving organizations to create education groups
  • Providing education to clients and refer them to providers
  • Providing health education to at-risk populations,
  • Attending trainings and/or community events,
  • Identifying new sites to provide resources and materials
  • Providing outreach in the community to promote services
  • Linking clients from community organizations to services
  • Targeting groups that have a high number of clients, meeting with referral staff to ensure that clients receive services
  • Developing new program materials to aid reach, scope, and effectiveness
  • Networking with the community, coordinating with outside facilities, faith-based organizations, social services agencies, private medical practices, etc.
  • Linking individuals and treatment services via education and by serving as a point of contact for community based agencies
  • Developing educational materials,

Characteristics of an Ideal Candidate

  • Outgoing,
  • Patient,
  • Good with patient populations,
  • Open-minded,
  • Non-judgmental,
  • Compassionate,
  • Approachable,
  • Excellent communicator,
  • Experience with public speaking,
  • Experience with communities/agencies,
  • Good with diverse personalities,
  • Good interpersonal skills,
  • Multi-tasker; ability to balance,
  • Interest in health, social justice, and policy issues,
  • Energetic,
  • Team player,
  • Commitment to social justice,
  • Background in social justice or advocacy work,
  • Community-organizing experience,
  • Works well with others,
  • Good listener,
  • Thinks creatively,
  • Desires to empower community,
  • Social media experience,
  • Confident,
  • Able to build relationships with experts,
  • Organized; sound organizational skills,
  • Good customer service skills,
  • Good telephone skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Passion for health topics

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Most instructions are easily memorized and require little interpretation

Complexity

  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Community Organizations

 

Purpose of Contacts

To resolve problems or arrive at compromise solutions with people who have different viewpoints, goals, or objectives

 

Special Considerations

Personal vehicle required, Significant travel (more than 25%), Special safety regulations or precautions that must be observed

Health screening or service required:

  • TB screening
  • Driver’s license
  • HIPPA/Fire Safety/Patient Safety training through volunteer services
  • Mandatory Flu Vaccine

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance, 3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.