Diabetes Quality Improvement Assistant

Position Status




NHC Position Type

Care Coordinator

Position Summary

Our NHC member serves as the Diabetes QI Assistant, helping us roll out quality initiatives, by working with physicians, pharmacists and nurses to cement patient care and documentation practices that have been developed by the Diabetes LOPIR (Longitudinal Outpatient Process Improvement Rotation) Team.

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need, offering and reviewing screenings or self-referrals, referring patients to other programs and community services
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Developing and/or facilitating classes with other professionals
  • Maintaining professional boundaries and respecting patient confidentiality
  • Coordinating health and wellness activities including classes and groups
  • Educating patients on medical interventions and prevention
  • Auditing charts for quality assurance, documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events
  • Collaborating with supervisors and other leadership, implement strategies to recruit clients to attend health and wellness classes
  • Providing social service navigation,
  • Participating in meetings and conferences, conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills,
  • Detail-oriented,
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion,
  • Experience interacting with patient populations,
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented,
  • Positive attitude,
  • Patient and calm,
  • Experience in interviewing or peer counseling,
  • Good verbal and written communication skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process,
  • Experience working with patient populations,
  • Speaks language(s) spoken by patient populations,
  • Instills trust easily,
  • Creative problem solving,
  • Persistence,
  • Resilience,
  • Open-minded,
  • Non-judgmental,
  • Kind and friendly,
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.


The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.


  • Most instructions are easily memorized and require little interpretation.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.


The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. In the space below, provide additional information or explanations.: The member can replicate what prior members have done, but there is also room for them to creatively approach old and identify new tasks.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts


Purpose of Contacts

to motivate, influence, or educate people to support change behaviors

Special Considerations

Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA). 

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.