Healing Center Care Coordinator

Position Status




NHC Position Type

Care Coordinator

Position Summary

The purpose of this position is to advance the healing center/trauma-informed practices within the Primary Care Center. The NHC Corps member will conduct a needs assessment, work with our multidisciplinary clinical team to implement best practices, develop collaborative relationships with community-based organizations, and develop educational materials for students and residents.  

Major Duties and Responsibilities

  • Identifying patients who are at-risk to assess eligibility for various services
  • Referring patients to other programs and community services
  • Tracking patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Coordinating health and wellness activities including classes and groups
  • Documenting interactions with patients in an electronic health record
  • Updating documentation to assess program adoption and progress
  • Collaborating with supervisors and other leadership,
  • Providing social service navigation, maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences,

In the space below, list other major duties. (Note: major duties represent at least 10% of the time on service.): Conducting needs assessments Outreach with community partners Developing educational materials

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills,
  • Multi-tasker; ability to balance,
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion,
  • Experience interacting with patient populations,
  • Team-oriented,
  • Good verbal and written communication skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Familiarity with patient populations,
  • Instills trust easily,
  • Creative problem solving,
  • Persistence,
  • Resilience,
  • Tenacity,
  • Open-minded,
  • Non-judgmental,
  • Kind and friendly,
  • Experience in a community health center or healthcare setting

In the space below, list other important characteristics. An important characteristic is one that is essential to success and high performance in this position.: This is a new position with incredible potential for growth and will close mentorship. However, it would likely be a better fit for someone who is excited about building something new rather than someone who wants something more established  

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. In the space below, provide additional information or explanations.: Mentors are available for assistance. I believe it is "both/and" would love for someone to take initiative and be independent but will certainly be available to support them


  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service.
  • Member must use considerable judgment in adapting current or developing new guidance.


  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • Member’s service position impacts on the adequacy of research conclusions.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Community Organizations

In the space below, provide additional information or explanations: Also, will be interacting with staff at the clinic and patients

Purpose of Contacts

To resolve problems or arrive at compromise solutions with people who have different viewpoints, goals, or objectives

In the space below, provide additional information or explanations:

All of the above but it wouldn't let me select more than one choice

Special Considerations

Health screening or service required - TB, Hepatitis b, etc.   


Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.