Health Navigator

Position Status




NHC Position Type

Patient Navigator

Position Summary

The member will function as a key part of the multi-disciplinary primary care team, providing health navigation services to patient seen in the health center or engaged in the community. In this regard the member will connect patients with services essential to their success, filling in the gaps between other team members and supportive services- to ensure seamless continuity of care. The AmeriCorps member would also provide assistance with other patient support programs including chronic disease self-management education, nutrition education, smoking cessation, and homeless outreach. 

Major Duties and Responsibilities

  • Providing brief health education to patients,
  • Attending meetings and patient huddles,
  • Conducting phone outreach as assigned by leadership,
  • Assisting in care coordination and resource referrals,
  • Conducting outreach to patients via phone/letters,
  • Linking patients to care by scheduling appointments,
  • Finding additional community resources and programs for patients

Characteristics of an Ideal Candidate

  • Comfortable with diversity,
  • Basic knowledge of medical terminology,
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Multi-tasker; ability to balance,
  • Good communication skills,
  • Outgoing,
  • Independent,
  • Open-minded,
  • Non-judgmental,
  • Takes initiative,
  • Comfortable in fast-paced environment,
  • Organized; sound organizational skills,
  • Good customer service,
  • Good telephone skills,
  • Flexible,
  • Persistent,
  • Start projects independently

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service.
  • Most instructions are easily memorized and require little interpretation.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.


The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

Member provides timely services of a personal nature to others.

Nature of Contacts


Purpose of Contacts

to give or exchange information

Special Considerations

Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.