Older Adult Services Coordinator

Position Status




NHC Position Type

Outreach Coordinator

Position Summary

The purpose of member service is to connect residents while facilitating the programming of the Allegheny County Health Department. It is directly serving older adults through safety and health education, while empowering them to access to services that secure their independence in transportation and living throughout their lifetime. While evaluating the geographical distribution of programming and accessibility of information, this proposed member service not only considers whether seniors are receiving the information but also whether the Allegheny County Health Department is systematically reaching older adults as they age in place and remain in their own homes. Specifically, this proposed service examines quality of programming, expands the reach of current programs, outreaches to older adults where they are, and connects them to institutions and programs to empower their independence.  

Major Duties and Responsibilities

  • Obtaining feedback to improve on communication materials
  • Developing and providing health education for the community
  • Gathering data on critical issues impacting the community
  • Generating and disseminating findings/implementation reports
  • Planning, scheduling, and coordinating listening sessions
  • Utilizing data to schedule education sessions,
  • Providing health education to at-risk populations,
  • Attending trainings and/or community events,
  • Identifying new sites to provide resources and materials
  • Developing and distributing new materials geared towards patients, clients, and/or organizations
  • Recruiting students for classes on health,
  • Teaching classes/workshops in-person and remote on health
  • Providing outreach in the community to promote services linking clients from community organizations to services
  • Developing new program materials to aid reach, scope, and effectiveness
  • Networking with the community, doing educational presentations,
  • Coordinating with outside facilities, faith-based
  • Organizations, social services agencies, private medical practices, etc.
  • Developing educational materials,
  • Collecting and tracking of data

Characteristics of an Ideal Candidate

  • Outgoing,
  • Patient,
  • Open-minded,
  • Non-judgmental,
  • Approachable,
  • Excellent communicator,
  • Good interpersonal skills,
  • Background in health,
  • Multi-tasker; ability to balance,
  • Interest in health, social justice, and policy issues,
  • Energetic,
  • Detail-oriented,
  • Team player,
  • Background in social justice or advocacy work,
  • Works well with others,
  • Good listener,
  • Desires to empower community,
  • Confident,
  • Able to build relationships with experts,
  • Organized; sound organizational skills,
  • Good telephone skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)

Knowledge Required for the Position

Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Member must use considerable judgment in adapting current or developing new guidance.


  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

Community Organizations, In the space below, provide additional information or explanations.:

In this position the member would have relationships with community organizations as well as clients.

Purpose of Contacts

To give or exchange information

Special Considerations

Unusual service hours, involving evenings, weekends, or long shifts Personal vehicle required, Significant travel (more than 25%),

In the space below, provide additional information or explanations.: A personal vehicle is required for this position. Our program services the entirety of Allegheny County and travel to locations is required.

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.