Patient Advocate and Navigator 2

Position Status

Open

Site

Pittsburgh

NHC Position Type

Patient Navigator

Position Summary

The member's service will address the Program for Health Care to Underserved Populations (PHCUP)/Birmingham Free Clinic's mission of facilitating appropriate, culturally competent and needed health care and social service resources to the region's uninsured and medically indigent, regardless of their ability to pay, by actively participating in patient advocacy, case management, clinic workflow, health education, health screenings, and access to care activities at our Birmingham Free Clinic.

Major Duties and Responsibilities

  • Screening patients for health concerns and eligibility 
  • Completing and submitting patient applications for social services and medication assistance programs
  • Following-up with patients to ensure documentation is completed
  • Providing education on how to complete paperwork 
  • Brief health education to patients
  • Inputting received medications into database/stockroom
  • Following up with companies to verify application status
  • Requesting medication refills for patients already enrolled
  • Receiving, processing, packing and storing medications
  • Attending meetings and patient huddles
  • Preparing and reviewing intake checklists/consent forms
  • Conducting phone outreach as assigned by leadership
  • Assisting in care coordination and resource referrals
  • Tracking referrals and closing the referral loop
  • Evaluating referral charts and obtaining reports
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments
  • Researching and designing monthly education displays
  • Collaborating with leadership to meet needs of materials
  • Creating social service resource guides and lists for clients
  • Counseling clients on how to access social services and benefits
  • Coordinating for resource distribution with other programs
  • Ensuring inventory is stocked and stored appropriately
  • Registering patients as well as  providing follow-up social service navigation
  • Finding additional community resources and programs for patients

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Basic knowledge of medical terminology
  • Proficient computer and data entry skills (e.g. Microsoft Excel)
  • Multi-tasker; ability to balance
  • Good communication skills
  • Outgoing
  • Open-minded
  • Non-judgemental
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Flexible
  • Persistent

Willing to learn and be re-directed; willing to ask questions and for help; work as a, and learn from, a team, and get support from supervisor and team members.

Knowledge Required for the Position

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  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Basic knowledge of program and clinic safety HIPPA privacy and other important policies; Roles of staff and leadership; skill with patient assistance program process and execution.

Supervision

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  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.

Guidelines

  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.

Complexity

  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.

Purpose and Impact of Service Position Assignments

  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Clients

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • Special safety regulations or precautions that must be observed

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  Along with these checks, ALL NHC Pittsburgh Members Are Required to be Vaccinated against COVID-19. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.