Patient Navigator - August 2023

Position Status




NHC Position Type

Digital Health Navigator

Position Summary

UPMC’s HIV/AIDS Program (Ryan White Parts B, C, D) offers comprehensive HIV primary care to an increasingly aging population with HIV (PWH) through a clinic known as PACT, the Pittsburgh Area Center for Treatment.  This initiative will enable our program to strengthen and enhance care for PWH 50 years of age and older by prioritizing care based on a patient’s morbidity and mortality risk, factors that are modifiable, and their unique goals. A major goal remains achieving and maintaining an undetectable HIV viral load.

In accordance with HIV/AIDS Bureau Ryan White standards, we offer access to HIV care regardless of ability to pay, state-of-the-art antiretroviral therapy (ART), prophylaxis for opportunistic infections, and treatment for opportunistic infections and HIV-related cancers. Available services encompass a holistic approach from a number of specialties – everything from care provided by well-qualified, board-certified clinicians, medical case management services, patient engagement, and finally quality management. 

An NHC member would be beneficial in our clinic as a patient navigator.  Our clinic deals with a very diverse population, so the member would help the patient through a variety of steps during their office visit as well as pre-office visit.  It’s crucial for the viral load of a patient to be undetectable (suppressed), so that the virus cannot be spread to others and the patient stays healthy.  However, many patients are lost to care due to depression or social isolation, so having the patient navigator check-in with them would be valuable in improving mental health.  

Major Duties and Responsibilities

  • Providing education support to patients on how to use technology to connect to care, including how to use remote monitoring equipment, how to participate in a telehealth visit, and how to use their patient portal.
  • Helping patients to set-up and test devices and technology.
  • Working with health center staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in specific remote monitoring programs.

Characteristics of an Ideal Candidate

  • Familiar with health equity-related issues
  • Multi-tasker; able to balance
  • Able to build strong relationships
  • Comfort speaking with others, individually or in groups
  • Able to communicate effectively with individuals or diverse backgrounds and identities

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.


  • Member uses initiative in carrying out recurring assignments following set procedures, independently
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
  • The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service
  • Most instructions are easily memorized and require little interpretation
  • Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations


  • Member has to develop, analyze, or evaluate information before the service position can progress
  • Supervisor will collaborate to ensure that position is meeting their learning needs and that they have the guidance they need. There are self-directed projects involved with this position.

Special Considerations

  • Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  Along with these checks, ALL NHC Pittsburgh Members Are Required to be Vaccinated against COVID-19. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.