Patient Support Specialist- Mobile Medical Unit

Position Status

Open

Site

Pittsburgh

NHC Position Type

Patient Navigator

Position Summary

In addition to the primary care, mental health, Medically Assisted Treatment (MAT), dental, OB/GYN, and case management services offered at Squirrel Hill Health Center, we also operate a mobile medical unit, which is used to bring primary care to serve area residents for whom getting to the doctor’s office is a barrier to care. Working in collaboration with community partner agencies, the mobile unit typically goes out approximately 20 hours per week.  The AmeriCorps member will be a key member of the Mobile Unit team, providing the same set of comprehensive and culturally competent set of services patients receive at the office.  Many of the patients seen on the mobile unit need assistance while on the mobile unit; the member will directly serve patients in need of care coordination and navigation and will also serve at the liaison between the care team and the patient. In general, the member will enhance and expand service offerings to our patients.

The mobile unit brings the primary care office to adults with serious and persistent mental illness receiving behavioral health care at Milestone Community Mental Health Center’s sites; individuals living in the Coraopolis neighborhood; refugees living in an isolated apartment complex in the Prospect Park community where there is not accessible health care, and in the coming months individuals living in the Duquesne and Millvale neighborhoods.  In each case, SHHC works with the collaborating agency at the location to coordinate appointments and ensure appropriate follow up and access to care.  The NHC member will be the point person in coordinating services so that patients seen on the mobile unit receive the full benefit of SHHC’s coordinated, patient centered care.

In providing vital care navigation services to the mobile unit patients, the NHC member will enhance access to health care for a critically underserved portion of our patient population, working directly with patients to enhance their health care and quality of life, as well as serving as an integral part of SHHC’s service team. The member may stay an integral part of our community-based vaccination team as this is still an on-going initiative of our mobile team as there continues to be a need for community based vaccination efforts.

The member will be directly responsible for meeting with Mobile Unit patients and coordinating their care. The member will also be a main point of communication for the Mobile Unit team, which includes primary care providers and a Mobile Unit Coordinator.

We offer Medically Assisted Treatment services to any individual receiving primary care on the mobile unit with one of our waivered clinicians and the member will be the primary case management contact for these patients.  In 2022, we will be adding an additional mobile unit site in the Sharpsburg/Millvale/Etna neighborhoods, neighborhoods with very high rates of overdose deaths per capita; SHHC is specifically going into this community to provide substance use disorder services in an effort to combat this high mortality rate. 

The member will also be directly working to keep seniors in their own homes by bringing primary care directly into their communities with our mobile unit.  We specifically target older adults at our Prospect Park mobile unit site.   The member will be increasing health education services for our patients through their direct patient contact with individuals receiving tuberculosis testing and treatment. The member will also increase access to care both through the individuals serviced by scheduling appointments on the Mobile Unit and with external specialty medicine providers.

The member will also coordinate Covid-19 testing and vaccination if these remain integral needs in the communities served by the Mobile Unit team.

The member’s service activities will address structural oppression through a focus on outreach to patients to build and strengthen internal systemic changes to link patients back to care and identify common barriers to help restructure workflows to address barriers. The use of a Mobile Unit to provide community based primary and OB/GYN care is an active response to health disparities and structural oppression within our communities.

Major Duties and Responsibilities

  • Assisting in care coordination and resource referrals
  • Tracking referrals and closing the referral loop
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Proficient computer and data entry skills (e.g. Microsoft Excel)
  • Multi-tasker; ability to balance
  • Good communication skills
  • Independent
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Flexible

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Most instructions are easily memorized and require little interpretation.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.

Complexity

  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.

Nature of Contacts

  • Clients

Special Considerations

  • Unusual physical demands involving climbing, lifting, stooping, and reaching, etc.
  • Personal vehicle required
  • Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  Along with these checks, ALL NHC Pittsburgh Members Are Required to be Vaccinated against COVID-19. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.