COVID-19 Responder/ Food Insecurity Coordinator and Community Health Liaison

Position Status

Full

Site

San Francisco

NHC Position Type

COVID-19 Responder

Position Summary

The COVID-19 Responder/Food Insecurity Coordinator and Community Health Liaison would be an integral part of HPP’s organization – serving specifically within HPP’s Food Insecurity and Covid Health Initiatives. The position would involve direct support and services to clients alongside system collaboration and program planning. The position also allows for creativity so that the service member can get exposure and contribute to a range of HPP programs depending on interest.

Major Duties and Responsibilities

  • Supporting food and essential item distribution to over 600clients per week
  • Referring patients to social and support services
  • Conducting outreach to patients with unmet needs,working closely with staff and leadership
  • Coordinating with liaisons to problem-solve
  • Identifying gaps and implementing new workflows
  • Reviewing data and engaging clinics for improvements
  • Participating in patient care and education
  • Providing administrative and logistical support
  • Participating in health and awareness campaigns
  • Creating communications, flyers, and graphics
  • Developing and providing community education
  • Generating and disseminating monthly reports
  • Planning, scheduling, and coordinating listening sessions
  • Recording and evaluating data to inform health education
  • Utilizing partnerships and data to coordinate referrals
  • Providing information pertaining to the COVID-19 vaccine

Characteristics of an Ideal Candidate

  • Build strong relationships
  • Understanding of/Willingness to learn about the community
  • Eager to engage
  • Compassionate
  • Respectful
  • Open-minded
  • Non-judgmental
  • Open to learning and growth
  • Can manage time independently
  • Can work efficiently
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Ability to interact professionally
  • Ability to interact empathetically with diverse individuals
  • Excellent customer service
  • Flexible
  • Speaks language(s) spoken by patient populations

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • Able to use google sheets, google docs, google slides andSalesforce database (training provided).

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • There will be set responsibilities with our Food Insecurity distribution with opportunity to analyze and suggest improvements. Additionally, projects related to vaccination and other health initiatives will be co-developed with supervisor with opportunity to own implementation of the projects.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Member will act in collaboration with operations and program teams. Projects will be regularly reviewed in weekly meetings with supervisor.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.
  • Existing program support is documented but some activities may be developed by Member with support from other team members. Flexibility exists to pursue projects with particular interest to the Member.

Complexity

  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.
  • Established projects have procedures in place but we embrace continuous improvement and welcome suggested improvements. New projects will allow for creativity and autonomy with oversight and support from supervisor.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

  • Clients
  • This role includes extensive client contact and collaboration with outside groups including SF General Hospital and Native American Health Clinic

Purpose of Contacts

  • To provide customer service
  • Contacts also include education and motivation regarding vaccination and health and well-being

Special Considerations

  • Spanish speaking is welcomed but not required. Other languages also helpful.
  • Unusual physical demands involving climbing, lifting, stooping, and reaching, etc.
  • Role includes working with HPP staff in preparing food bags so ability to lift 25lbs and to carry 5-10lbs helpful but not required.
  • Special safety regulations or precautions that must be observed
  • Covid 19 safety requirements must be followed.